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What We Do
End User Verification
Secure your service desk by verifying the identity of incoming callers. Methods include Client Portal, SMS, Brandable Secure Links, Email, Voice Calls, and Duo Mobile.
Technician Verification
Shield your clients from voice-phishing attempts by implementing our patent-pending technology to stop threat actors looking to impersonate your MSP’s service desk.
Secure Data Sharing
Securely send temporary passwords and other proprietary information via single use encrypted links. Leverage our built in password generator for convenience.
Integrated SMS/MMS
Revolutionize client communication by seamlessly integrating SMS/MMS to send and receive messages and photos directly to your PSA and keeping them off technician phones.
SMS Broadcast
SMS broadcast enables your MSP to send messages, such as reminders, emergency notification and more to multiple recipients simultaneously from custom distribution lists.
Automation Bots
Create automation bots that observe changes in service tickets and technician schedules and send notifications to Teams, Slack, SMS, Voice Call, Emails and More.
Brandable Client Portal
Your brandable client portal and mobile app enable your clients to create, update, and monitor tickets. Chat and Verification are available right from the portal or mobile app.
Quick Ticketing
Improve your staff and clients’ experience with configurable, quick-access templates for creating tickets in mere seconds. Our Tech Mobile App optimizes this process for onsite tickets.
Tech Mobile App
Enable your technicians remote access your PSA to review or create service tickets, communicate with your clients via SMS or Chat, and monitor and receive notifications about their service schedule.
Integration Partners
MSP Process has partnered with the best-of-breed MSP industry tools.