The AI Service Desk Built On Zero Trust.
Verify every user. Triage every request. Route every ticket — across every channel, without a tech lifting a finger.
Trusted by over 1000+ of the Best MSPs & IT Teams
The breach starts with a phone call. Stop it at hello.
A patent-pending AI voice agent + a Zero Trust identity layer running across AI Voice, Teams, SMS, Portal, Mobile, Email, and your PSA. Every caller verified before a tech, ticket, or password ever moves.
- 24/7
- AI voice coverage
- 4.2s
- Median verify time
- 13
- Verification methods
- 100%
- Logged to PSA
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LFLuke F. · Acme Corp +1 (415) 555 ••••2104 · ConnectWise #4821
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1✓ IntakeCaller answered by Alpha Greeted, transcribed, intent identified · 4.2s
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2✓ MatchedIdentity matched in tenant directory Luke F. · iPhone 15 · Authenticator preferred
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3✓ MFAAuthenticator push sent during the call 14:07:31 · expires 60s · biometric required
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4✓ VerifiedApproved · 1.2s · same device · biometric Identity proven · proceeding to ticket creation
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✓Ticket #4821 opened — verified caller Full audit chain attached · zero tech intervention
Every ticket, every channel — one trusted path.
MSP Process is built as a single platform — not a stack of tools. The AI voice agent and the verification engine are the same engine running on every channel your clients use to reach you.
AI Voice
Phone Call
Microsoft Teams
SMS / MMS
WhatsApp
Identity Verification Engine
Email
Client Portal
Mobile App
Live Chat
Your PSAMeet clients where they already are.
AI VoiceAssist — 24/7 verified call handling
Answers every call. Verifies every caller. Creates the ticket. Routes to on-call tech. The only AI voice agent for MSPs with Zero Trust verification built in.
Microsoft Teams — tickets without leaving Teams
Raise tickets, verify identity, and get resolved — all inside Teams. Every conversation captured, categorized, and synced to your PSA instantly.
SMS & WhatsApp — where most clients actually respond
Two-way SMS/MMS and WhatsApp ticketing. Clients can raise tickets and receive verified, branded updates right in the messaging app they already use every day.
Real impact for MSPs.
Verify users in seconds using Microsoft Authenticator, Teams, SMS, Voice, Duo, or Email — eliminating costly identity verification delays.
Protect clients against impersonation, vishing, TOAD attacks, and unauthorized password reset requests with multi-channel identity verification.
Automate communications, ticket intake, verification, routing, and client interactions so technicians can focus on technical work.
AI VoiceAssist answers calls, creates tickets, gathers information, and routes issues even when your team is unavailable.
Replace the stack. Keep the workflow.
Service desks today stitch together a half-dozen vendors for identity, intake, automation, voice, scheduling, and notifications. MSP Process collapses all of it into one workflow — with one audit trail and one bill.
All of it · inside MSP Process. One audit trail. One bill.
The trust MSPs stake their service desk on.
Independent industry awards. Channel-leader rankings. The fastest-growing Zero Trust platform in the MSP category. And a thousand peers who already moved.
1000+
MSPs & IT Teams
Trusted Worldwide
Stop the next attack at hello.
Join 1000+ MSPs and IT Teams verifying every inbound call, message, and ticket. Identity coverage rolls to every tenant in under 10 minutes via GDAP.