MSP Process has officially released Microsoft Authenticator Integration for User Verifications!
Start protecting your MSP today with FREE End User Verification.
MSP Process has officially released DUO Security SSO and End User Verification!
Verify, Respond, Deliver!

MSP Process’ PSA-integrated platform seamlessly combines patent-pending End-User and Technician Verification, Secure Data Sharing, Integrated SMS/MMS, Client Portal and Mobile App, Technician App, and Automation Notification Bots. These activities are securely logged for compliance and historical recall, streamlining IT service delivery and boosting client satisfaction.

End User Verification for MSPs, Integrated SMS/MMS for MSPs, Unified Client Portal for MSPs.

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What We Do

End User Verification

Secure your service desk by verifying the identity of incoming callers. Methods include Client Portal, SMS, Brandable Secure Links, Email, Voice Calls, and Duo Mobile. 

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Technician Verification

Shield your clients from voice-phishing attempts by implementing our patent-pending technology to stop threat actors looking to impersonate your MSP’s service desk.

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Secure Data Sharing

Securely send temporary passwords and other proprietary information via single use encrypted links. Leverage our built in password generator for convenience.

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Integrated SMS/MMS

Revolutionize client communication by seamlessly integrating SMS/MMS to send and receive messages and photos directly to your PSA and keeping them off technician phones.

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SMS Broadcast

SMS broadcast enables  your MSP to send messages, such as reminders, emergency notification and more to multiple recipients simultaneously from custom distribution lists.

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Automation Bots

Create automation bots that observe changes in service tickets and technician schedules and send notifications to Teams, Slack, SMS, Voice Call, Emails and More. 

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Brandable Client Portal

Your brandable client portal and mobile app enable your clients to create, update, and monitor tickets. Chat and Verification are available right from the portal or mobile app.

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Quick Ticketing

Improve your staff and clients’ experience with configurable, quick-access templates for creating tickets in mere seconds. Our Tech Mobile App optimizes this process for onsite tickets.

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Tech Mobile App

Enable your technicians remote access your PSA to review or create service tickets, communicate with your clients via SMS or Chat, and monitor and receive notifications about their service schedule.

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Integration Partners

MSP Process has partnered with the best-of-breed MSP industry tools. 

Datto Autotask

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HaloPSA

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Kaseya BMS

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Duo Security

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ConnectWise PSA

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SuperOps AI

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Datto Autotask

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HaloPSA

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Kaseya BMS

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Duo Security

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ConnectWise PSA

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SuperOps AI

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What Our Partners Are Saying