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The AI-Native Social Engineering Defense Platform

Outpace AI-driven attacks. Verify every caller. Automate every request. Protect every privileged action. All inside one Zero Trust platform.

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Trusted by over 1000+ of the Best MSPs & IT Teams

The new reality

AI just made social engineering trivial.

<15 sec

of audio required to produce a convincing AI voice clone

* OpenAI

45%

of social engineering attacks used impersonation of internal personnel

* Palo Alto Networks

$4.88M

cost of a social engineering breach

* IBM

The breach starts with a phone call. Stop it at hello.

MGM lost $100M to a 10-minute helpdesk call. Every modern social-engineering breach starts the same way — a confident voice asking a tech to reset a password. MSP Process verifies every caller through their existing MFA factor before a tech, ticket, or password ever moves.

“With the increase in social engineering and threat attempts at the helpdesk level, we needed something to protect us and our clients against threat actors coming in through that attack vector.”
James Wagner iTeam
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See It In Action
24/7
AI voice coverage
4.2s
Median verify time
13
Verification methods
100%
Logged to PSA

Every ticket, every channel — one trusted path.

MSP Process is built as a single platform — not a stack of tools. The AI voice agent and the verification engine are the same engine running on every channel your clients use to reach you.

AI Voice
Phone Call
Microsoft Teams
SMS / MMS
WhatsApp

Identity Verification Engine

13Methods
4.2sMedian
100%Logged
Email
Client Portal
Mobile App
Live Chat
Your PSA
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Meet clients where they already are.

One Zero Trust intake layer. Four channels your clients already live in. Every conversation captured, classified, and written back to your PSA in under two seconds.

Microsoft Teams · native chat app

Tickets without leaving Teams.

Your clients raise, claim, update, and resolve tickets entirely inside Microsoft Teams. Identity verification runs inline as an adaptive card; every conversation is captured, AI-classified, and written back to your PSA.

  • Installed via your Microsoft tenant in minutes — no end-user app required
  • MFA-verified ticket creation inline in the conversation
  • Round-trip to ConnectWise, HaloPSA, Autotask, Syncro in <2 seconds
Explore Teams Chat Ticketing
Microsoft Teams · Acme MSP Support Today · 9:42 AM
PL
Patrick L. · Acme Corp I can’t access my email this morning. Can you reset my password? 9:42 AM
MSP Process I’ll verify your identity first. Approve the push on Microsoft Authenticator.
Verified · 0.8s Authenticator push · Patrick L.
Password reset complete. Ticket #4892 opened in ConnectWise — tech on the way. 9:43 AM
SMS & MMS · carrier-grade

Two-way text ticketing on the channel clients actually answer.

Inbound SMS opens a verified ticket; outbound SMS sends branded ETAs, ticket updates, and resolution confirmations. Every message logged to your PSA against the right contact, audit trail attached.

  • 10DLC + toll-free carrier registration done for you
  • Branded sender name — clients see “Acme MSP”, not a 1-800
  • MMS for screenshots, error photos, and verified attachments
Explore SMS Ticketing
Messages Acme MSP · 8:14 AM
Hi Patrick. Your ticket #4892 is in queue. A tech will be in touch within 30 minutes.
8:14 AM · Acme MSP
Thanks! What’s the ETA on this one?
8:15 AM
Mike is heading to your office now — ETA 9:30 AM. We’ll text on arrival.
8:15 AM · Acme MSP
Logged to ConnectWise · ticket #4892
WhatsApp Business API

Verified messaging where most international clients live.

Two-way WhatsApp ticketing for clients outside the US who default to WhatsApp over SMS. Same verified intake, same PSA sync, same branded outbound updates — end-to-end encrypted by default.

  • WhatsApp Business API verified sender · green checkmark visible to clients
  • Two-way conversation logged to PSA against the correct contact
  • End-to-end encryption inherited from WhatsApp’s protocol
Explore WhatsApp Messaging
Acme MSP Helpdesk online
Client Portal · white-label

A branded self-service hub your clients actually use.

A web portal under your domain with your logo, your colors, and your support menu. Verified users raise tickets, check status, schedule techs, and reset passwords — without a phone call.

  • White-label under portal.yourdomain.com · your CSS, your logo
  • SSO via Microsoft 365 and Google Workspace — no separate login
  • Quick-action tiles for the top tickets you actually receive
Explore Client Portal
portal.acme-msp.com

Hi Patrick — how can we help?

Tap a common issue, or describe yours below.

Password resets, resolved without paging a tech.

30–50% of helpdesk tickets are password resets. MSP Process resolves them two ways — end-user self-service via AI voice, and accelerated tech workflows inside the pod.

End-user self-service

AI Voice Password Resets

When a user calls to reset their password, AI VoiceAssist verifies their identity through their existing MFA factor and resets it via Entra ID or Active Directory — no technician touched.

  • Verified through Microsoft Authenticator, Duo, SMS, or voice biometric
  • Resets against Entra ID and Active Directory
  • Resolved in under a minute, logged to your PSA with a full audit trail
See AI Voice Resets
Technician workflow

In-Pod Technician Resets — AD & M365

When a tech needs to reset a user’s password, they stay inside their pod and trigger the reset against Active Directory or Microsoft 365 in one click — pre-verified, logged, and audited automatically.

  • One-click reset from Teams, the client portal, or your PSA
  • Native to Active Directory, Entra ID, and Microsoft 365
  • Pre-verified caller; audit chain written back to your PSA ticket
See In-Pod Tech Resets

Real impact for MSPs and IT Teams.

<60s
Average caller verification

From phone ringing to identity confirmed via Microsoft Authenticator, Duo, SMS, voice, or Teams — instead of the 8–12 min an unverified ID check used to take.

0
Helpdesk-vishing breaches reported

Across 1000+ MSPs and IT teams running verified intake. Every caller, every reset, every privileged action runs through MFA before a tech moves.

18+
Billable hours recovered per tech/month

Auto-resolved password resets, AI-classified tickets, and verified self-service add hours back to every tech’s week. Run your numbers →

<2s
Channel → PSA ticket

Voice, Teams, SMS, WhatsApp, portal, or email — every inbound channel writes a single source-of-truth ticket back to ConnectWise, HaloPSA, Autotask, or Syncro in under two seconds.

“Implementing MSP Process has transformed our team’s efficiency. The AI Voice Assistant, in particular, has revolutionized our workflow by improving engagement with our partners while liberating our staff from time-consuming calls. As a direct result, our team is closing tickets faster than ever, allowing us to focus on what matters most.”
Michael Pfaff NDSE

Seamless Integrations with Your Existing Stack

ConnectWise Datto Autotask Duo Freshworks HaloPSA Microsoft Authenticator Rewst ServiceNow SuperOps Syncro Microsoft Teams Zendesk
Explore All Integrations

Replace the stack. Keep the workflow.

Service desks today stitch together a half-dozen vendors for identity, intake, automation, voice, scheduling, and notifications. MSP Process collapses all of it into one workflow — with one audit trail and one bill.

6–8
Vendor contracts retired
1
Audit trail across every channel
9+
Channels handled natively
100%
Verified before any action
What MSP Process replaces
Identity Verification & MFA
Intake Every channel
Automation Bots & workflows
Secure data Encrypted shares
Voice AI VoiceAssist
On-call scheduling Rotations & SLAs
Notifications Broadcast & alerts
Incident response P1 escalation
Calendar booking Self-service
Password reset 1-click self-serve

All of it · inside MSP Process. One audit trail. One bill.

See How We Compare

The trust MSPs and IT Teams stake their service desk on.

Independent industry awards. Channel-leader rankings. The fastest-growing Zero Trust platform in the MSP category. And a thousand peers who already moved.

IT Nation Torch Award 2025 — Most Innovative

IT Nation 2025 Most Innovative Winner

SOC 2 Type II Certified by AICPA

SOC 2 Type II Certified

1000+ MSPs & IT Teams

Trusted Worldwide

“MSP Process is a fabulous product for any MSP. We integrate with ConnectWise PSA and it works seamlessly — automating a number of our workflows.”
Gary Martin Director, David Allen IT Solutions
★ The next call is already dialing

Stop the next attack at hello.

Join 1000+ MSPs and IT Teams verifying every inbound call, message, and ticket. Identity coverage rolls to every tenant in under 10 minutes via GDAP.

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