Stop impersonation.
Automate support.
Verify every interaction.
When someone calls your helpdesk claiming to be a client, can your team actually verify them? MSP Process confirms every identity before any action is taken — across AI Voice, Teams, WhatsApp, Voice, and SMS — and logs everything straight into your PSA.
No verification.
No access.
No exceptions.
Your helpdesk is only as secure as the last call it answered. MSP Process verifies every user in seconds — before any action is taken, any password reset, any ticket opened. Ten verification methods. One click for your team.
Every call answered. Every caller verified. Every ticket logged.
Your AI Voice Assistant answers 24/7, verifies the caller’s identity before anything happens, then creates the ticket and routes the request automatically — so nothing falls through the cracks and no unverified user slips through.
The threat is coming from inside the call.
AI-powered impersonation isn’t just targeting your clients — it’s targeting your team. MSP Process also verifies your technicians using patent-pending codes and processes that are impossible to spoof.
Your clients are already in Teams. Meet them there.
Raise tickets, get verified, and resolve issues without leaving Teams. Every conversation captured, categorized, and synced to your PSA instantly.
How it works
Verified Support In Three Steps
Every ticketing interaction over Voice, AI Voice, Teams, SMS and more follows the same trusted path.
1 Service Request Initiated
A user reaches out via AI voice, phone calls, Teams, SMS, or your client portal. The MSP Process handles the request before it reaches a technician.
- AI voice
- Phone call
- Teams
- SMS
- Client portal
2 Identity Verified
The caller is verified in seconds using your chosen MFA method such as Microsoft Authenticator, Duo, or SMS. No verification, no access. No exceptions.
- End User Verification
- Tech verification
- MFA
3 Ticket Created & Routed
AI triage categorizes the request, creates a ticket, and routes it to the right technician or queue all securely logged to your PSA automatically.
- Auto-ticket
- PSA sync
- AI triage
Built for MSPs and IT Teams. Powered by Innovation.
Communication
Schedule Assist
Service Desk Automation
Automated Triage
Seamless Integrations for Smarter Service Delivery
ConnectWise PSA
MSP Process directly integrates with ConnectWise through a Pod to deliver powerful Zero Trust Verification, Integrated SMS, Secure Data Sending and more! Our powerful ConnectWise integration Pod enables your MSP to deliver a Zero Trust helpdesk and advanced communication experience to your clients. This will distinguish you as a security conscience MSP.
Datto
MSP Process integrates directly with Datto Autotask for streamlined Identity verification and communication workflows such as Teams and Integrated SMS/MMS, WhatsAPP and more.
Service Now
MSP Process integrates directly with ServiceNOW, adding a powerful security and communications layer right inside your existing workflow — no extra tabs, no extra tools.
Halo PSA
MSP Process directly integrates with HaloPSA and provides a tab for powerful Zero Trust End User and Technician Verification, Integrated SMS, Secure Data Sending and more!
Kaseya BMS
MSP Process has partnered with Kaseya BMS to provide their users the ability to verify your user’s identity quickly and efficiently, protecting your MSP and your client’s business. Our suite of communication tools invites faster resolutions and higher CSAT scores from your clients.
SuperOps
MSP Process has partnered with SuperOps to provide their users the ability to verify your user’s identity quickly and efficiently, protecting your MSP and your client’s business. Our suite of communication tools invites faster resolutions and higher CSAT scores from your clients.
Microsoft Teams Notifications
In today’s fast-paced world of Managed Service Providers (MSPs), staying ahead means using tools that optimize efficiency and streamline communication. One of the most powerful ways to achieve this is by integrating your notifications directly into your preferred workspace tool: Microsoft Teams. At MSP Process, we specialize in helping MSPs elevate their workflows, and integrating Teams into your notification strategy is a game-changer you don’t want to miss out on.
Microsoft Authenticator
Microsoft Authenticator is a trusted solution for secure access to applications and data, protecting critical systems against ever-evolving cyber threats. With its cloud-based multi-factor authentication (MFA) and zero-trust capabilities.
Duo Security
Duo Security, part of Cisco, stands out as a leader in secure access to applications and data. As cyber threats continue to evolve, organizations need a trusted partner to protect their critical systems without sacrificing user experience. Duo’s cloud-based two-factor
Syncro
MSP Process integrates directly with Syncro, adding a powerful security and communications layer right inside your existing workflow — no extra tools.
Freshworks
MSP Process integrates directly with Freshworks, adding a powerful security and communications layer right inside your existing workflow — no extra tools.
Zendesk
MSP Process integrates directly with Zendesk, adding a powerful security and communications layer right inside your existing workflow — no extra tools.
World Class MSPs rely on MSP Process
Gary Allen - Director of IT 
“MSP Process is a fabulous product for any MSP. We integrate with ConnectWise Manager, and it works seamlessly automating a number of our workflows. Patrick and his team are a joy to work with.”
Hunter Thevis - COO “Patrick and his team have been where we are and know the challenges of supporting thousands of users across the country. They know that to achieve world-class SLAs, you have to meet your customers where they are. In this case, it’s on their mobile. MSP Process makes it seamless to integrate SMS with our PSA. Great tool.”
Jeff Wilder - President “We found MSP Process while attending a conference last year. From the very first demo to the implementation the process was very smooth. We leverage the tool daily not only to validate users for support, but also to communicate with our clients that prefer SMS to email or phone calls. The tool has also replaced out email encryption tool to allow us to send secure text and emails for sharing sensitive information.
Channel Program Recognizes MSP Process
Channel Program awarded MSP Process Category Leader, Most Viewed Profile, and Fastest Growing Badges for Q2 2025.
IAM
Fastest Growing
Zero Trust
Most Viewed Profile
Trusted by 500+ MSPs and counting all over the globe.
