by patrickl | Mar 14, 2025 | Cybersecurity
The MSP industry is facing a growing security threat—attackers impersonating technicians to deceive end users. These bad actors pose as legitimate MSP staff, tricking users into granting access to sensitive systems. To combat this, many MSPs consider solutions like...
by patrickl | Sep 22, 2024 | IT Support, Managed Services, Technology Trends
AI VoiceAssist for MSPs is the next evolution in delivering fast, efficient, and automated customer support. Designed specifically for Managed Service Providers, AI VoiceAssist handles calls and creates support tickets, helping MSPs improve response times and client...
by patrickl | Aug 20, 2024 | Cybersecurity
MSP Process is excited to announce our Halo PSA integration for End User Verification. It takes less than 5 minutes to setup and gives you the ability to verify your users via SMS or Email with the code automatically logged to the ticket. Our Halo Custom Tab Features:...
by patrickl | Apr 25, 2024 | Cybersecurity
MSP Process, the trusted leader in End User Verification, is excited to announce support for Microsoft Authenticator! Our End User Verification now supports the app that nearly all of your users will have installed already on their devices. Your users won’t need...
by patrickl | Mar 28, 2024 | Cybersecurity
MSP Process, the trusted leader in End User Verification, is excited to announce support for DUO Security! Verify your users quickly with DUO Security if your users have it already installed already on their devices. Your users won’t need to install a separate...
