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Automation Bots

Automation Bots aid MSPs in managing common notification challenges associated with their PSA. Notify technicians and clients about events within the PSA and inform them of schedule and ticket status updates. 

Client Portal

Automation Bots

Quick Ticketing

Technician App

Ticketing Notifications for MSPs

Ticket Status Notifications

To mitigate the risk of technicians overlooking newly assigned tickets or status changes, you can ensure prompt notification to clients or technicians. This practice fosters transparency and ensures timely service delivery. 

Tech Schedule Notifications

Notifications can be pushed to the affected parties to manage changes in the technician’s schedule, whether they involve additions, removals, or modifications. This helps keep everyone informed and ensures smooth scheduling operations. Notifications can be sent via SMS, Teams and more to Techs and Customers. 

Schedule Notifications for MSPs
Repeat Notifications on Scheduled Events

Notify before or after Ticket or Schedule Events

Establish rules to trigger a notification before the scheduled event or if the status of the ticket remains unchanged and becomes past due. This ensures that important updates are not missed and helps maintain accountability for timely resolution of tickets. 

Multichannel Notification 

With any automation events, the notification can be disseminated to multiple channels at once including SMS, Email, Slack, Teams, phone call, and more. 

Mutli-Channel Notifications
More Features

Client Portal

Your own Brandable Client Portal and Mobile App enable seamless client interaction, featuring two-way verification, ticket creation, access to historical tickets, invoicing and integrated support chat with technicians. 

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Quick Ticketing

Quickly creating tickets during support desk calls is crucial to saving time for both technicians and clients. Give onsite techs the power to create tickets when unforseen issues come up while they are onsite.

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Technician App

Provide your remote technicians with a feature-rich app that grants them access to all tickets, schedules, customer contacts, and PSA-based SMS and MMS communication with clients with all events securely logged in your PSA.

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More Features

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