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PSA-Integrated SMS/MMS

By leveraging SMS/MMS as a communication medium for service desk operations, you can improve your KPIs, enhance client satisfaction, and optimize the efficiency of your overall service delivery process. Clients are 9x more likely to respond to service ticket requests with text messages over email or a phone call.

Integrated SMS

SMS Broadcast

Live Website Chat

Automatic PSA Sync

Communicate from the PSA

Easily initiate SMS communication from your PSA. All correspondence is logged into the service ticket, with options to hide sensitive data. Utilize PSA variables and quick messaging templates for efficient responses, streamlining communication and boosting productivity. 

PSA Integrated SMS for MSPs
Mobile SMS for MSPs

Give your Field Techs a better experience!

Empower technicians with a mobile app that works for all of their needs! Techs can create, update and communicate efficiently with the MSP Process mobile app, enabling seamless communication with clients as if they were using the PSA. Eliminate the need to disclose technicians’ mobile numbers, while ensuring that all communication is securely logged into the respective service ticket within the PSA, maintaining accountability and efficiency in client interactions. 

A Picture is worth a Thousand Words 
 

Enable your clients to send pictures and videos directly through the messaging interface, with all media seamlessly appearing in the message stream and logged within the corresponding service ticket. This feature enhances communication efficiency and provides technicians with a comprehensive context for issue resolution. 

SMS and MMS for MSPs
Quick Templates for SMS

Quick Messaging Templates

Utilize quick templates for efficient client communication, providing pre-populated templates that technicians can swiftly use to request information. 

Ticket Creation via SMS 

If configured, clients can effortlessly create tickets by sending texts to your dedicated SMS number. This streamlined process enhances convenience for clients, allowing them to initiate support requests quickly and efficiently. 

MSP Integrated SMS Chat and Logs
SMS Opt In Branding for MSPs

Automatic PSA Contact Updates

Gather your user mobile/cell phone contact information quickly and easily with Brandable Opt In forms that allow them to opt in for SMS and provide you the best contact number synced directly to your PSA!

More Features

SMS Broadcast

Shield your clients from voice-phishing attempts by implementing our patent-pending technology to stop threat actors looking to impersonate your MSP.

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Live Website Chat

Securely send temporary passwords, proprietary information via single use encrypted links. Leverage our built in password generator for convenience.

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Automatic PSA Sync

Securely send temporary passwords, proprietary information via single use encrypted links. Leverage our built in password generator for convenience.

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More Features

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