Reviewed by: Jeff Wilder, President
Tell us about your overall experience with MSP Process?
We found MSPProcess while attending a conference last year. From the very first demo to the implementation the process was very smooth. We leverage the tool daily not only to validate users for support, but also to communicate with our clients that prefer SMS to email or phone calls. The tool has also replaced out email encryption tool to allow us to send secure text and emails for sharing sensitive information. The MSPProcess team has been responsive to all our questions and has provided outstanding support any time we have needed it. Lastly, they have been very responsive to our feedback and suggestions. I can’t recommend them enough!
How would you rate the overall performance of MSP Process solution?
Excellent
How likely are you to recommend MSP Process to other MSPs?
Definitely
When and where did you last actively use this technology/service?
Current user/In the last 6 months
How satisfied are you with the MSP Process’s reliability?
Very satisfied
How satisfied are you with the support you receive from MSP Process when needed?
Very satisfied
How would you rate the user experience/user friendliness of MSP Process?
Excellent
How easily are you able to deploy/implement MSP Process to your customers?
Seamless
How would you rate the scalability of MSP Process to accommodate your changing business or customer requirements?
Highly Scalable
How well does the MSP Process integrate into/with other technologies/services that you offer?
Seamless Integration
How satisfied are you with MSP Process’s pricing (pricing, structure, and packaging)?
Very satisfied
How satisfied are you with the ROI (return on investment) received from MSP Process?
Very satisfied
Choose up to 3 aspects of this Vendors Channel Program you like best?
Customer Success Support
What are the top 3 strengths of MSP Process’s solution?
Ease of Set Up/Implementation
Ease of Use
Product Support
On the other hand, what are the top 3 areas where this MSP Process’s could improve? We value your honest feedback!
N/A
Do you have any additional comments about MSP Process?
N/A
