MSP Process has officially released Microsoft Authenticator Integration for User Verifications!
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MSP Process has officially released DUO Security SSO and End User Verification!

Unified Service Automation

Give your MSP a Brandable Client Portal and Mobile App enable seamless client interaction, featuring two-way verification, ticket creation, access to historical tickets, invoicing and integrated support chat with technicians. 

Client Portal

Automation Bots

Quick Ticketing

Technician App

Brandable Client Portal for MSPs

Brandable Client Portal

Effortlessly establish a branded Client Portal for your clients within minutes, facilitating streamlined communication with your MSP. Reduce reliance on emails and phone calls to enhance response times. Create unlimited, differentiated client portals tailored to each client’s needs. 

Brandable Client Mobile App 

The Mobile App provides clients with the power to communicate with your MSP conveniently from their mobile phones, offering most features available on the Client Portal. 

Brandable Mobile App for MSPs

Client Portal Verification

Verify your clients identity on tickets right from inside their branded portal. They can also verify you as the technician (patent-pending) before they allow you access to their computer. 

Client Initiated Chats

Empower your clients to initiate chat sessions regarding open or closed tickets directly from the platform. All interactions are automatically logged in the respective PSA service ticket, ensuring comprehensive documentation and streamlined communication throughout the support process. 

Client Portal Chats for MSPs
MSP Client Portal Forms

Service Ticket Templates 

Enable your clients to effortlessly create service tickets using configurable templates tailored to their specific needs. This feature streamlines the ticket creation process, ensuring consistency and accuracy while providing clients with a user-friendly interface for reporting issues and requesting assistance. 

Invoicing for Clients

Give your clients the ability to view, download and see their invoices and statuses right from inside their own client portal branded by your MSP. 

MSP Client Portal Invoices
More Features

Automation Bots

Automation Bots aid MSPs in managing common notification challenges associated with their PSA. Notify technicians and clients about events within the PSA and inform them of schedule and ticket status updates. 

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Quick Ticketing

Quickly creating tickets during support desk calls is crucial to saving time for both technicians and clients. Give onsite techs the power to create tickets when unforseen issues come up while they are onsite.

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Technician App

Provide your remote technicians with a feature-rich app that grants them access to all tickets, schedules, customer contacts, and PSA-based SMS and MMS communication with clients with all events securely logged in your PSA.

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