📱 Immediate Attention:
– High Open Rates: SMS messages boast an open rate of over 98%, ensuring your message is seen almost instantly.
– Quick Response Times: Most people read text messages within minutes, facilitating faster communication and issue resolution.
📲 Convenience:
– On-the-Go Communication: Texts can be read and responded to from anywhere, anytime, without the need for a stable internet connection.
– Non-Intrusive: Allows recipients to respond at their convenience without disrupting their activities.
💬 Clarity and Conciseness:
– Direct and to the Point: SMS encourages clear communication, reducing misunderstandings.
– Record Keeping: Text messages provide an easy-to-reference record of communication.
🌟 Enhanced Customer Experience:
– Preferred by Users: Many customers prefer texting over calls or emails for its simplicity and speed.
– Personal Touch: Texting feels more personal, helping build rapport with clients.
🚀 Efficiency for the Service Desk:
– Streamlined Processes: SMS can be integrated with automation tools for notifications and updates.
– Quick Resolutions: Faster response times lead to improved service desk KPIs and customer satisfaction.
🌐 Accessibility:
– Wide Reach: Accessible to everyone without smartphones or data plans.
– Inclusive Communication: Especially beneficial for individuals with hearing impairments or a preference for text-based interactions.
Adopt SMS/text communication for your service desk to ensure immediate, convenient, and effective interactions with clients, leading to faster issue resolution and enhanced customer satisfaction.
At MSP Process, our platform provides integrated SMS/MMS into your PSA workflow – supported PSA’s include ConnectWise PSA, HaloPSA, Datto Autotask, Syncro, SuperOps, Zendesk and more. We’ve architected integrated SMS so that your MSP doesn’t need to change workflows to utilize it. Our integrations keep all SMS communication in your PSA and off of technician phones.