Request A Demo
Log In
Book a Demo

On-Call Scheduling for MSPs

Notify the right technician, every time. Auto‑route after‑hours incidents via Teams, SMS, Voice, and Email—logged to your PSA in seconds.

Book a Demo
Savings Calculator
Book a Demo
Savings Calculator

Missed after‑hours calls

Clients call the help line. Nobody picks up. Tickets appear late—SLA at risk.

Confusing rotations

Spreadsheets and group chats lead to hand‑off failures and burnout.

No PSA visibility

Escalations happen, but your PSA shows nothing until morning.

The fix: Verified on‑call workflows, end‑to‑end

  • Centralized on‑call calendar with auto‑rotations (daily/weekly/custom).
  • Multi‑channel notification: Teams, SMS, Voice call, Email.
  • One‑tap acknowledge; auto‑escalate if no response.
  • Technician verification before client contact (stop spoofed techs).
  • PSA logging: create/update ticket with timestamps and responses.

Built for your MSP stack

PSA

Channels

SMS

Voice

Email

Identity

MS Authenticator

SMS

One‑time links

Define teams & hours

Create on‑call groups, coverage windows, holidays, and overrides.

Choose channels

Enable Teams, SMS, Voice, and Email; set retry & escalation timers.

Connect PSA

Auto‑create tickets with full audit trail and acknowledgements.

Get notified

Receive notifications with ticket context via Teams, SMS, or voice call.

Verify & acknowledge

One‑tap verification to prove identity before contacting clients.

Resolve & log

Actions sync back to PSA with timestamps and resolution notes.

Call, text, or submit

Clients use your hotline, SMS, or portal to open after‑hours incidents.

Get updates

Automated confirmations and ETA updates via SMS or email.

Close the loop

Client survey or confirmation on resolution to improve CSAT.

Built for your MSP Stack

01

Rotations & overrides

Daily/weekly/custom rotations, vacation coverage, and emergency overrides.

02

Multi‑channel Notifications

Teams, SMS, Voice, Email with retry logic and quiet hours.

03

Escalation policies

Define sequences and timeouts; auto‑page backup engineers.

04

Verification built‑in

Block spoofed techs with identity checks before client contact.

05

PSA + Audit trail

Create/update tickets with full timestamps and acknowledgement logs.

06

Reports & SLAs

MTTA/MTTR dashboards, response compliance, exportable reports.