Ticket Creation Made Easy
Offer your clients a fully brandable Microsoft Teams app that puts your MSP front and center. With built-in support request submission, ticket tracking, and real-time chat, it delivers a seamless experience—branded entirely as your own. Strengthen your client relationships while providing effortless, integrated support.
Deploy in Minutes
Get up and running in under 5 minutes with our simple, guided deployment—no complex setup or technical hurdles. Easily connect your PSA, configure branding, and activate core features with just a few clicks. It’s MSP-ready out of the box, so you can start delivering value immediately.
Integrated Teams Login
Simplify user access with automatic login powered by Microsoft Teams authentication—no extra passwords or portals needed. Users are instantly recognized and signed in, creating a seamless, secure experience every time they request support. It’s effortless for clients and secure by design for your MSP.
PSA Integrated Chat
Technician-integrated PSA chat keeps your techs connected to clients in real time—without ever leaving your PSA. Every message is tracked, documented, and tied directly to the ticket, ensuring nothing gets lost and improving response times. It streamlines communication, boosts accountability, and helps your team resolve issues faster.
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Trusted By Industry Leaders
Worldwide
Jeff Wilder President “We found MSP Process while attending a conference last year. From the very first demo to the implementation the process was very smooth. We leverage the tool daily not only to validate users for support, but also to communicate with our clients that prefer SMS to email or phone calls. The tool has also replaced out email encryption tool to allow us to send secure text and emails for sharing sensitive information."
Hunter Thevis COO “Patrick and his team have been where we are and know the challenges of supporting thousands of users across the country. They know that to achieve world-class SLAs, you have to meet your customers where they are. In this case, it’s on their mobile. MSP Process makes it seamless to integrate SMS with our PSA. Great tool.”
Gary Allen Director of IT “MSP Process is a fabulous product for any MSP. We integrate with ConnectWise Manager, and it works seamlessly automating a number of our workflows. Patrick and his team are a joy to work with.”
Hunter Thevis COO “Patrick and his team have been where we are and know the challenges of supporting thousands of users across the country. They know that to achieve world-class SLAs, you have to meet your customers where they are. In this case, it’s on their mobile. MSP Process makes it seamless to integrate SMS with our PSA. Great tool.”
