Words from the people who run service desks.
23 verified reviews from MSPs and IT teams running MSP Process in production. Every quote is real, every reviewer is named, every rating is independently verified.
- 4.9 / 5
- Avg customer rating
- 1000+
- MSPs & IT teams
- 96%
- Retention rate
- 98%
- Recommend to a peer
From the desk of an MSP supporting thousands of users.
A complete review — quote, rating breakdown, and the categories that matter to operators evaluating MSP automation.
Patrick and his team have been where we are and know the challenges of supporting thousands of users across the country. They know that to achieve world-class SLAs, you have to meet your customers where they are. In this case, it's on their mobile. MSP Process makes it seamless to integrate SMS with our PSA. Great tool.
22 more.
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We found MSP Process while attending a conference last year. From the very first demo to the implementation, the process was very smooth. We leverage the tool daily not only to validate users for support, but also to communicate with our clients that prefer SMS to email or phone calls.
MSP Process is a fabulous product for any MSP. We integrate with ConnectWise PSA, and it works seamlessly automating a number of our workflows. Patrick and his team are a joy to work with.
MSP Process has been a game changer overall for The Purple Guys. We leverage MSP Process extensively for End User Verification and more integrated communication with our clients such as SMS and their brandable client portal.
The need to constantly change, enhance, and improve our internal tools and processes are table stakes as an MSP. With an increase in social engineering and threat attempts at the help desk level, we realized something needed to be done quickly to protect us and our clients against threat actors attempting to come in through that attack vector.
We are new users for this tool and are excited about what it can mean for verification of our users and the adoption of zero trust. I encountered the folks from MSP Process at CanIT conference and was fully blown away by how great they were.
We use MSP Process primarily for their automation tools to help wrangle the email notifications from various systems. After sitting with the team we were able to eliminate duplicate notifications and set up auto-close tickets for those pesky noise notifications. Having the tools to get email-notifications under control without any fancy API connection to my PSA has been a game changer.
We are very impressed with our partnership with the team at MSP Process. They all have quick communication and follow up to ensure we are getting all of the benefits. Our clients like the "text to communicate" as a faster way to get in touch with them which drives speed to resolve their issues. We have many government clients and the end-user verification is an important step in driving compliance.
MSP Process is a must-add tool for MSPs. The onboarding was fast and easy, and Chris knew every little thing. I have never had a better onboarding experience with any other MSP product. They get you up and running in just one short onboarding session with an awesome client verification process. The ability for clients to self-validate also helped clean up our Autotask information.
We recently started using this solution to help provide differentiation in an otherwise insecure market. We were surprised to find additional, and very useful functionality in the platform that also helped solve some issues. Look forward to seeing the continued growth of this solution!
We have been using MSP Process for over a year now, and it's completely transformed the way we support our customers. As an MSP balancing rapid response with solid security has always been a challenge, but this solution nails it. Now we can seamlessly validate our customers with easy push notification to either Teams, Authenticator app, SMS or email.
This solution was easy to implement in our current environment, it's easy to use and intuitive. It definitely helps in the MSP world with the growing threat of bad actors and preventing any breaches from occurring. Our customers like it too! The training and assistance we received setting up this functionality was amazing.
MSP Process has been nothing short of awesome! Everything from their product, their team and their ideas have impressed us from the start. We were already on the hunt for a solution to address verification of our clients' users but did not find anything that was a good fit.
MSP Process has been outstanding from the very start. They deliver a level of service and support that is unparalleled in the industry. "White Glove" doesn't even begin to describe the exceptional care they provide. They are unequivocally my go-to partner for all their areas of expertise. The team is not only brilliant but also genuinely invested in your success.
We signed up with MSP Process in 2024, still working on getting all our customers set up. However, every time I've reached out to Support they have been quick to respond and very helpful. So far very impressed with both the product and with their support.
This product is a game changer. The team at MSP Process are so lovely to work with — always such a fun experience, plus they are really hot on industry trends and making sure the features and roadmap reflect what's happening.
From the moment I started testing MSP Process and using their service, everyone really cared about me and if the product would fit what we needed for our customers. They were always available, responded promptly, and they really care about you and your customers. It is about relationships in business, and they are great.
From initial contact through onboarding and support after — the whole experience has been mostly pain free. We were thoroughly impressed with what MSP Process had on offer for what we considered a reasonable price point. What it does, it does well — we use the verification processes along with secure data transfer, which has been a key fixture missing from our stack for a long time.
We have just implemented MSP Process within our HaloPSA environment for User & Tech Verification. The product is great and has filled a missing gap in our systems. The onboarding process was simple and the support from MSP Process has been fantastic.
I am relatively new to the product but it is very easy to use and integrate with my PSA. Setup and onboarding took only 30 minutes. I would recommend this product.
MSP Process have been great to work with since we partnered with them. They have listened to our feedback about the solution and implemented changes VERY quickly — like within a week the changes we needed were implemented. They have a great roadmap and are actively listening to partners and providing what we need. A great company to work with.
Our experience with MSP Process has been great. The tool is fantastic to be able to verify our clients. I would recommend this to any MSP looking for added security.
MSP Process is professional, easy-to-use software partnered with an incredible team. Patrick and the entire MSP Process team really make it simple to setup and use the software, and are open to suggestions on how to better the product to help the end user experience. I am thrilled that we partnered with them, and am happy to recommend them any chance we get.
Recognized across the industry.
Awards, certifications, and the audit trail to back them up. Every reviewer above is a real, named operator running MSP Process in production — verified by Channel Program, the independent review platform for MSP software.
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