A must for any organization that fields end-user calls.

The need to constantly change, enhance, and improve our internal tools and processes are table stakes as an MSP. With an increase in social engineering and threat attempts at the help desk level, we realized something needed to be done quickly to protect us and our clients against threat actors attempting to come in through that attack vector.

Luckily, we discovered MSP Process. Their application allows us to implement an end user verification system quickly and easily, which helps us ensure that our customers' users are just who they say they are and are not a threat actor impersonating an end user. The MSP Process system is quick and effective.

It allows our Support Desk personnel to verify that the end user is a part of a customer organization and that they are who they say they are, so we can confidently work with users and give them access to the systems they require. The application plugs into our ConnectWise Manage instance and streamlines the verification and ticketing process.

It's simple, easy to learn, and is low cost for the benefit that it provides. This system has minimal impact on our daily operations and systems while ensuring that we have locked down a possible threat vector that could be exploited by a threat actor seeking to compromise yet another business. MSP Process is a must for any organization that fields end user support calls, in my opinion.

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