Onsite Quick Ticket Creation
Empower technicians to swiftly create service tickets for additional onsite client service requests by utilizing customizable templates.
SMS Securely Logged
Are your techs sending information over SMS/MMS from their phones? Keep this information off of their phones and in your PSA by utilizing our mobile app. Quickly respond to SMS messages all securely logged in your PSA!
Live Chat from Tech App
Technicians or On-Call resources can chat directly from the technician mobile app and update ticket notes, statuses and more without pulling out their laptop.
Access Tech Schedule
Your technicians have full access to their client appointment schedules while on the road. They also receive schedule notifications to remind them of upcoming events.
Ticket & Schedule Notifications
Technicians receive notifications for any new tickets, schedules and updates or reminders about upcoming appointments ensuring they stay informed and organized to effectively manage their workload.
More Features
Client Portal
Give your MSP a Brandable Client Portal and Mobile App enable seamless client interaction, featuring two-way verification, ticket creation, access to historical tickets, invoicing and integrated support chat with technicians.
Automation Bots
Automation Bots aid MSPs in managing common notification challenges associated with their PSA. Notify technicians and clients about events within the PSA and inform them of schedule and ticket status updates.
Quick Ticketing
Quickly creating tickets during support desk calls is crucial to saving time for both technicians and clients. Give onsite techs the power to create tickets when unforseen issues come up while they are onsite.