SaaS outage in progress
Microsoft 365, Google Workspace, your hosted phone system — anything client-impacting. Tell every affected client at once before they call.
P1 · Mass impact
Tell every client at once.
Stop the inbound flood.
Pick a group from your PSA. Type one message. Hit send. Every client on the affected tenant gets an SMS — verified business sender, branded — within 60 seconds. Inbound ticket volume drops 70–90%. The "is anyone else seeing M365 down?" calls never start.
- < 60s
- Group → all clients
- 87%
- Reduction in tickets during an outage
- 98%
- SMS read rate · vs ~22% email
M365 Outage
Maintenance
All Clear
A
Acme Corp · All Users
42 contacts
0
Delivered
42
Queued
0
Tickets prevented
REPLY → TICKET
PSA-LOGGED
247 clients informed in 47 seconds.
42 delivered · 36 inbound tickets prevented · resolution broadcast queued.
The "is anyone else seeing this?" tax.
Every outage triggers the same wave: 30+ duplicate tickets, 100+ frantic Slack messages, two techs stuck answering "any update?" instead of fixing the actual problem. SMS Broadcast cuts that loop at the source.
Scheduled maintenance
Pre-announce VPN cutovers, after-hours patching, firewall replacements. Clients see it coming. Inbound calls during the window collapse.
Planned · AckResolved · all clear
Send the resolution broadcast the moment a P1 closes. Clients know it's safe to come back online. Inbound "is it fixed?" calls go to zero.
ResolutionSecurity advisory
Active phishing campaign · zero-day patch coming · password rotation required. Reach every employee on every client tenant in 60 seconds.
SecurityWeather / facility events
Office closure due to weather, network outage at HQ, building evacuation. Direct text reaches every employee on every device.
EmergencyCustomer satisfaction nudge
Quarterly health-check, NPS pulse, contract renewal heads-up. Targeted by PSA group · responses sync back to ConnectWise / HaloPSA.
CSAT · NPSGroup → message → delivered → tracked. Five clicks, sixty seconds.
Built directly into MSP Process — no third-party SMS vendor, no separate contact list to maintain. Your PSA stays the source of truth.
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Pick a PSA group
Filter by client, location, contract, role, department. Pull live from ConnectWise / HaloPSA / Autotask / ServiceNow.
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Compose
Type free-form or pick a saved template. 160-char counter · sender name preview · live recipient count.
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Send
One click. Verified business sender ID. Twilio / ClickSend infrastructure under the hood. Sub-60-second fan-out.
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Watch delivery
Live counter ticks up. Per-recipient ✓ delivered status. Failures retried automatically.
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Reply & resolve
Replies route to a verified ticket. "I'm still affected" creates a P2 in the right queue. Audit log written to PSA.
Built for MSPs, not marketers.
SMS Broadcast is a service-desk tool. It looks like one. It thinks like one.
PSA-native groups
No separate distribution list to maintain. Use the contacts your PSA already has — by client, by location, by contract, by role.
CW · Halo · Autotask · SNVerified business sender
Branded sender ID — clients see "YourMSP" not a random short-code. Toll-free verified. CTIA-compliant. STOP / HELP keyword support built in.
10DLC · TFNLive delivery telemetry
Per-recipient delivered / failed / undelivered status. Auto-retry on transient failures. Final report attached to the originating PSA ticket.
Real-timeTemplates & saved sends
Outage starts · M365 / VPN / network. Maintenance window. Resolution. Save once, send in 5 seconds the next time the same outage hits.
ReusableTwo-way replies → tickets
"Still down" or "1 = create ticket" replies open a verified P2 in the right PSA queue. SLA timer starts. Tech sees it in their dispatch view.
Reply-to-ticketGlobal reach
180+ countries supported via Twilio & ClickSend. Local sender numbers per region available. Same workflow for São Paulo or Sydney.
180+ countriesNumbers from MSPs running broadcasts during outages.
Average results across the first 90 days post-rollout.
87%
Reduction in inbound tickets
98%
SMS read rate
< 60s
Avg fan-out time
3 min
Setup time
M365 went sideways for one of our biggest clients on a Tuesday morning. We hit SMS Broadcast at 9:14am and our phones never rang. Forty-two clients got the same message in under a minute. We saved an entire day of triage chaos.
Tell every client at once.
Stop the inbound flood.
Book a 30-minute demo. We'll wire SMS Broadcast into your PSA, fire a test broadcast against a sandbox group, and show the delivery telemetry land in your ticket.