Password resets by phone.
More time for your team.
Luke F.
Northwind Dental
- 00:00
Caller verified, ticket updated
Your caller approves the verification request, receives a secure link and sets their password while the call is recorded against the ticket.
- 00:09
+1 stepsPassword reset complete in 87 seconds
AI VoiceAssist verifies your caller through Microsoft Authenticator or Duo, resets their password and sends a branded, single-use link without a technician. Your team can also reset passwords inside your PSA (professional services automation), with each step recorded against the ticket.
- Average call without technician involvement
- < 90s
- Caller verification before each reset
- 100%
- PwPush vendors
- $0
SEE THE STEPS
Your clients call.
Their resets get handled.
AI VoiceAssist handles the reset while your client stays on the call, from verifying their identity to recording the outcome in your ticket.
Your client calls
00: AI Voice answers in under 30s and understands the caller's password reset request in their own words, without a phone tree.
Your caller verifies
08: We verify your caller through Microsoft Authenticator, Duo, Photo ID or a secure one-time link before the password reset can proceed.
Their password resets
14: The password resets through a secure connection to Entra ID, Active Directory or your identity provider, without anyone reading it aloud.
Their link arrives
18: Your caller receives a branded, single-use link by text message or email, with a time limit for setting their new password.
Your ticket updates
22: A ticket is created in ConnectWise, Autotask, HaloPSA or ServiceNow, bringing the full call transcript and verification record together for your team.
WHEN YOU STEP IN
Your team steps in.
The same checks apply.
When a request comes through Teams, your portal or a walk-up, your technician handles the same verified reset from inside your PSA.
Verification before the reset
Your technician can trigger the reset only after the requester passes end-user verification, with the reset button unavailable until that check is complete.
- End-user verification before reset access
- Reset button awaiting successful verification
- Requester checks before technician action
Reset from your ticket
Your technician resets the password inside ConnectWise, HaloPSA, Autotask or ServiceNow, without opening another console or seeing the password.
- Password reset within your ticket
- Technician workflow within your PSA
- Credentials hidden from your technician
A record of each reset
We write the verification method, multifactor authentication evidence, initiator, time and channel to your ticket so your team can review what happened.
- Verification method and authentication evidence
- Reset initiator and recorded time
- Request channel on your ticket
SEE THE DIFFERENCE
Your clients set passwords.
Your team keeps the record.
Your clients receive a branded link and set their own passwords, with verification and the outcome recorded for your team. In 2026, callers impersonating employees target password resets to gain access through the service desk.
A request without verification
At 01, a caller says "I'm Sarah from Northwind, I need a reset." and a tier 1 technician begins handling the request.
- 02 "What's your manager's name?"
- 03 Temporary password read aloud
- 04 Credentials retained without audit evidence
A request with verification
At 01, AI Voice sends an Authenticator or Duo push to the employee's registered device, requiring approval before the reset proceeds.
- 02 Denied reset and impersonation record
- 03 Branded link with 15-min expiry
- 04 Single-use link and audit record
BRING IT TOGETHER
Your reset tools together.
Your workflow in place.
MSP Process brings the work of Five separate password reset services into one verified workflow, with delivery and records handled together.
Links beyond PwPush alone
Bring password delivery into your verified reset workflow, with branded links that expire after use and a record on your ticket.
- Branded links for your clients
- Single-use delivery after caller verification
- Reset records on your ticket
Delivery within your workflow
Bring password delivery into the same process as verification, with a secure link sent by email or text message.
- Secure links delivered by email
- Text message delivery for callers
- Verification before password link delivery
Passwords your clients set
Your callers set their own passwords through a secure link, so your team handles the request without reading credentials aloud.
- Password creation by your client
- Secure links with time limits
- Credentials kept off the call
Resets on the call
Your clients can request a password reset by phone, verify their identity and receive a link without visiting a separate reset portal.
- Password reset requests by phone
- Caller verification during the reset
- Link delivery within the workflow
Calls without technician handling
AI VoiceAssist handles the password reset call from verification through delivery, bringing the transcript and outcome back to your ticket.
- Password reset calls without technicians
- Verification and delivery handled together
- Call transcripts on your tickets
SEE THE RESULTS
Verified resets in practice.
Results from working service desks.
- 68%
- Reduction in tier 1 reset tickets
- Auto-resolved by AI Voice
- 100%
- Verified resets
- No password without MFA proof
- < 90s
- Average call time
- Caller hangs up resolved
- 7 yrs
- Audit record retention
- SOC 2 / HIPAA evidence-ready
LET'S PUT IT TO WORK
See a reset handled.
See your team's part.
Book a demo and we'll walk through a verified password reset, starting with AI Voice answering the call. You'll approve on your registered device, receive the branded link and see the verification and reset recorded in the audit log.
Walkthrough
Product walkthrough
Quote
Bring us the reset process your team handles today.