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Password resets,
end to end on a phone call.

AI VoiceAssist answers, verifies the end user via Microsoft Authenticator or Duo, resets the credential in your identity stack, and delivers a white-labeled single-use secure link — with no technician in the loop. When a tech does step in, they reset directly from inside the PSA. No console switching. No password read aloud. Nothing lingering.

Book a Demo
< 90s
Avg call · zero tech touch
100%
Verified before reset
$0
PwPush vendors
CALL IN PROGRESS
14:07:22
VERIFIED PSA SYNC AUDIT LOG
✓

Password reset complete in 87 seconds.

Verified via Microsoft Authenticator · Logged to ConnectWise ticket #48221 · Zero technician touch.

No technician in the loop. Most resets never wake one.

AI VoiceAssist executes the full password reset flow on a live call. Identity verified, credential reset in your stack, white-labeled link delivered, every step written back to the ticket.

  1. 0:00

    Caller asks

    AI Voice answers in under 30s and recognizes the password-reset intent in natural language — no phone tree, no hold music.

    NLP · 30+ Languages

  2. 0:08

    EUV runs

    Verified through Microsoft Authenticator, Duo, Photo ID, or secure one-time link — before any credential moves.

    MFA · Entra + Duo

  3. 0:14

    Reset executed

    Credential force-reset in Entra ID, Active Directory, or your identity provider via secure API call — never spoken aloud.

    API · Entra / AD

  4. 0:18

    Branded link sent

    White-labeled, single-use, time-boxed link delivered via SMS or email. The caller sets a brand-new password themselves.

    White-label · Time-boxed

  5. 0:22

    PSA logged

    Ticket created in ConnectWise, Autotask, HaloPSA, or ServiceNow with full transcript and verification chain. Audit-ready.

    PSA · ITSM · Audit

When a tech needs to do it themselves.

Sometimes the reset comes through Teams, the portal, or a walk-up. The tech runs the same protocol from inside the PSA — no console switching, no password read aloud.

Identity-verified before the click

The tech can't trigger the reset until the requester clears EUV. The button is greyed out otherwise. Default-deny built in.

Default-deny

One-click reset from the ticket

Inside ConnectWise / HaloPSA / Autotask / ServiceNow. Tech never opens a separate console. Never sees a credential.

PSA-native

Audit chain attached

Verification method, MFA evidence, who initiated, time, channel — all written to the ticket. Auditors love it.

SOC 2 · HIPAA

Stop reading passwords over the phone.

Password resets are the most-targeted helpdesk workflow in 2026. The traditional flow is the easiest attack surface in your stack.

The old way

Reading passwords over the phone.

  1. 01Caller says "I'm Sarah from Acme, I need a reset." Tier 1 tech wants to be helpful.
  2. 02"What's your manager's name?" — every public LinkedIn profile has it.
  3. 03Tech reads a temp password aloud. Caller writes it down. Or worse — emails it.
  4. 04Credential lingers in voicemails, sticky notes, chat history. Audit trail: nothing.
With MSP Process

Verified, branded, single-use, logged.

  1. 01AI Voice fires an Authenticator or Duo push to the real employee's registered device.
  2. 02Caller can't approve the push (it's not their device). Reset denied. Vishing attempt logged.
  3. 03When the legit caller approves, AI generates a single-use link with 15-min expiry. Branded as your MSP.
  4. 04Link self-destructs after first use. Audit chain: caller, method, time, IP, channel, result.

One reset workflow. Five line items retired.

The legacy password-reset stack is a tax. MSP Process collapses it into one verified, audited workflow.

PwPush
Anonymous Links
Encrypted Email
Vendor Subscription
Voicemail Resets
Phone-Read Creds
Self-Service Portal
Standalone SaaS
After-Hours Service
Per-Call Vendor

Numbers from MSPs running verified password resets.

Average results across the first 90 days post-rollout.

68%
Reduction in tier 1 reset tickets
Auto-resolved by AI Voice
100%
Verified resets
No password without MFA proof
< 90s
Avg call time
Caller hangs up resolved
7 yrs
Audit retention
SOC 2 / HIPAA evidence-ready

Stop reading passwords
over the phone.

Book a 30-minute demo. We'll run a live verified password reset against your tenant — AI Voice answers, your registered device approves, the branded link arrives, and the audit log writes itself.

Book a Demo See AI Voice