Your everyday tools.
Your automation, connected.
Connect MSP Process with the tools your team already uses, and put AI automation to work across every channel your clients use. Keep tickets and identity in sync across your systems, with events that trigger the next step.
- Native integrations
- 12+
- Your team and clients
- 1000+
- Ticket and identity sync
- Bi-dir
START WITH YOUR TOOLS
Your PSA, connected.
Your workflows, extended.
Connect your PSA (professional services automation) to MSP Process so tickets, companies, contacts, service level agreements and time entries sync both ways.
ConnectWise PSA
Connect ConnectWise PSA to keep your team's tickets, company records, service level agreements and time entries in sync both ways.
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Datto Autotask
Connect Datto Autotask to bring native webhooks, ticket routing based on contracts and linked assets into your team's workflows.
Learn moreServiceNow
Connect ServiceNow to keep your internal IT team's incident, change and problem records in sync with MSP Process.
Learn moreHaloPSA
Connect HaloPSA to map your fields, trigger custom workflows and apply service level agreements to your team's work.
Learn moreKaseya BMS
Connect Kaseya BMS to bring ticket sync, time capture and billing integration into the workflows your team already runs.
Learn moreSuperOps
Connect SuperOps to sync your team's tickets, assets and automation, with identity from MSP Process alongside them.
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BRING YOUR CLIENTS ALONG
Your clients' familiar tools.
Your team's connected workflows.
MSP Process connects with Teams, Authenticator and Duo, bringing your workflows into the tools your clients already use.
Microsoft Teams
When a client needs help in Microsoft Teams, they message a bot or mention it in a channel, and a ticket opens instantly.
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Microsoft Authenticator
Connect Microsoft Authenticator so your clients can confirm who they are through a push prompt when they request help.
Learn moreDuo Security
Connect Duo Security to handle identity checks through the Cisco Duo tools your MSP already uses for multifactor authentication.
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BUILD ON YOUR SETUP
Your existing helpdesk.
More work handled.
Connect Syncro, Freshworks or Zendesk to MSP Process, and bring AI triage and automation into the helpdesk your team already uses.
Syncro
Connect Syncro to keep your tickets in sync, bring asset context into requests and automate technician assignments.
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Freshworks
Connect Freshworks through Freshdesk & Freshservice to sync your team's tickets both ways, with the requester's confirmed identity attached.
Learn moreZendesk
Connect Zendesk to bring MSP Process into your team's work supporting enterprise clients who use Zendesk Support.
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DOCUMENTATION AND PASSWORDS
Your documentation tools.
Your workflows, connected.
- Hudu
GO FURTHER WITH US
More tools to connect.
More workflows to handle.
We build requested integrations using our REST API (representational state transfer application programming interface), webhook events, Zapier and growing partner SDK (software development kit). If your tool isn't listed, we can usually have a working integration ready in 2 to 4 weeks.
Bring us the process you most want to stop doing by hand.
LET'S TALK AUTOMATION
Your tools, working together.
Your team, ready to go.
We'll show you how MSP Process connects your tools, so your team can put AI automation to work across the channels your clients use.
Walkthrough
Product walkthrough
Quote
We bring Zero Trust verification into the workflow, so your team can confirm who they're helping.