Your Kaseya BMS tickets.
Less everyday work.
Luke F.
Northwind Dental
- 00:00
Inbound BMS ticket #3214
Northwind Dental
- 00:09
MSP Process picks up
The ticket starts the workflow
- 00:18
Caller details attachedOK
The client's identity stays with the request
- 00:27
BMS ticket updated
Time entry captured automatically
- 00:45
+2 stepsActivity record attachedOK
Bring AI automation to every channel your clients use, with MSP Process connecting ticket sync, time entries and billing inside Kaseya BMS.
- Ticket sync
- Bi-dir
- Time capture
- Time
- Billing workflow
- Billing
MSP Process + Kaseya BMS
Connect Kaseya BMS to MSP Process so your team can handle requests with ticket details, asset context and billable time together.
- Tickets kept in sync
- Your inbound and outbound BMS tickets stay in sync with MSP Process as your team handles each request.
- Time entries captured automatically
- Billable time from each completed identity check is captured on the BMS ticket, keeping the entry with the request.
- Work carried into billing
- Completed identity checks flow directly into Kaseya billing, so your team doesn't have to enter that work again.
- Asset details alongside requests
- We link the caller to the correct BMS asset record automatically, giving your team context for the request.
- Actions as events arrive
- Kaseya BMS events trigger MSP Process actions in real time, so your workflows can respond as tickets change.
- Caller details on record
- We write a structured record of the caller's identity checks back to every BMS record for your team.
START SIMPLE
Connect your tools.
Put them to work.
Get set up in four steps, from connecting your account to writing records back to Kaseya BMS. Most MSPs are live the same day, with their setup ready to support the team's daily work.
Connect your Kaseya BMS
Connect Kaseya BMS with an application programming interface key, with access scoped to your ticket and time entry tables.
Listen for new work
MSP Process listens for new tickets and incoming time entry events in Kaseya BMS to start the workflow.
Check before taking action
We check the end user's identity before any privileged action attached to the BMS ticket can go ahead.
Write the details back
We write the identity check record and billable time back to BMS, keeping those details with the ticket.
WHAT YOU LEAVE WITH
Your team's daily work.
Fewer details to reenter.
Bring caller details, asset context and billable time into Kaseya BMS, so your team can handle requests with the information together.
Without MSP Process
Kaseya BMS without verified intake.
Unknown caller
Says: Luke F., Northwind Dental
- 01
Inbound call opens a BMS ticket on trust alone.
- 02
Time entry captured against an unverified request.
- 03
Billing fires for work that started with no identity check.
- 04
Audit row is the tech's note, not a verified chain.
With MSP Process
Kaseya BMS with MSP Process.
Unknown caller
Says: Luke F., Northwind Dental
- 01
BMS ticket auto-created with caller identity attached at…
intake.
- 02
Time entry only captured against a verified, audited…
request.
- 03
Billing flow runs on verified work, no disputes.
- 04
Full audit chain attached to every billable record.
LET'S TALK AUTOMATION
Your Kaseya BMS setup.
More work handled.
Connect and bring us the request your team handles most often, so we can talk through the workflow together.