Stop social engineering at hello. Verify every caller via Authenticator, Duo, SMS, or Microsoft Teams — before any password reset, before any sensitive action, before a single ticket is created. Verification is the first thing that happens on the call, and it's part of the ticket flow itself.
A caller says "this is the CEO" and the tech has 30 seconds to decide. Email had SPF, DKIM, and DMARC. Tickets had MFA. Voice had a sticky note. AI Voice Verification puts the same identity guarantee on every inbound call — and bakes it into the ticket itself.
80% of confirmed MSP service-desk breaches in 2024 started with a voice call. An attacker calls, claims to be an exec, and asks for an MFA reset. Without verification on the call, the tech has nothing to fall back on.
Top attack pathEvery tech makes a different trust decision under pressure. Verification removes the decision — the platform asks for proof, the caller provides it, the ticket records both. Same answer every time.
RepeatableWhen the compliance team or your cyber insurer asks who authorised the password reset, "the caller sounded right" isn't an answer. Every verification step writes a tamper-evident audit row to the ticket.
Audit-readyEvery modern compliance framework now requires identity verification before privileged actions. Voice channels were the gap. AI Voice Verification closes it with cryptographic proof that maps to the framework controls.
Framework-alignedVerification isn't a separate workflow your techs run on the side — it's wired directly into the ticket lifecycle. Five stages, fully automated, every inbound voice call.
Caller dials your support line. Answered live, 24/7, every queue and overflow path.
Caller number matched against the PSA contact roster. AI greets by name. Identity is claimed — not yet proven.
Authenticator push, Duo, SMS Secure Link, or Teams. Caller must approve on a device cryptographically tied to their identity.
A new PSA ticket is created with the caller, the intent, and the verification proof — attached before the tech sees the request.
Method, device fingerprint, and timestamps written as a structured audit row. Mapped to CMMC, HIPAA, and SOC 2 controls.
Every caller gets a method that matches their existing identity setup — no extra apps to install, no new logins, no friction. The platform picks the best fit based on the contact's roster profile.
Push notification to the caller's enrolled device. Biometric (FaceID / fingerprint) required to approve. Default method when the tenant uses Entra ID.
Push + biometricNative integration with Cisco Duo. One-tap approval on the caller's registered phone. Number-match challenge available for added assurance against push-bombing.
Cisco DuoBrandable, single-use, time-boxed secure link sent to the caller's verified mobile. Tap to confirm identity inside the call. Fallback for callers without a push-capable app.
Universal fallbackVerification challenge delivered to the caller's Teams client. They approve directly inside Teams — no context switch. Ideal for enterprise tenants.
In-TeamsBook a 30-minute demo. We'll wire AI Voice Verification into your PSA, run a live verified call end-to-end, and show you the audit row land on the ticket in real time.