Your callers verified.
Your team ready.
Luke F.
Northwind Dental
- 00:00
Caller matched to your roster
The caller's number matches HaloPSA contact #2218 in 0.8s, ready for the identity check that follows.
- 00:18
+2 stepsVerified ticket ready for support
Your clients verify through Authenticator, Duo, SMS, or Microsoft Teams before ticket creation, giving your team proof before password resets or sensitive actions. A caller pretending to be someone else must complete the same verification before their request reaches your team.
- Median verification time
- < 3s
- Available verification methods
- 13
- First-attempt verification success
- 99.7%
WHY IT MATTERS
Give your team proof.
Keep support moving.
AI Voice Verification records identity proof in your PSA (professional services automation), giving your team a clear starting point for each request. A caller saying "this is the CEO" can leave your technician with 30 seconds to decide whom to trust.
Proof before sensitive requests
Voice was the #1 MSP attack vector, with 80% of confirmed MSP service-desk breaches in 2024 starting with a voice call.
- Caller verification before sensitive actions
- Identity proof for your technicians
- Verification records alongside each request
A shared standard for callers
We replace "I'll trust them this once" with a consistent process: the platform requests proof, your caller provides it, and the ticket records both.
- Consistent checks across your team
- Caller approval before ticket creation
- Recorded proof for each request
A record your team shares
Each verification step adds a tamper-evident audit row to your ticket, giving reviewers evidence beyond "the caller sounded right".
- Verification history within the ticket
- Tamper-evident records of each step
- Evidence for your compliance reviews
Proof for compliance reviews
AI Voice Verification records cryptographic proof before privileged actions, giving your team evidence mapped to the framework controls.
- Cybersecurity Maturity Model Certification (CMMC) controls
- Health Insurance Portability and Accountability Act (HIPAA)
- System and Organization Controls (SOC 2)
HOW IT WORKS
From the first ring.
To a verified ticket.
Each inbound call moves through five automated stages, bringing caller verification into the ticket flow your team already handles.
Your support line answered
Your client calls your support line and gets a live answer in < 1 ring, 24/7, across every queue and overflow path.
Your caller's roster match
In 8s, we match the caller's number against your PSA contact roster and greet them by name, before asking for proof.
Proof from their device
Identity Gate takes 2.1s median: your caller approves through Authenticator, Duo, SMS Secure Link, or Teams on a device cryptographically tied to their identity.
Your verified ticket opened
We automatically open your PSA ticket with the caller, their request and verification proof attached before your technician sees it.
Your verification record attached
We record the method, device fingerprint and timestamps in a structured, tamper-evident audit row mapped to CMMC, HIPAA, and SOC 2 controls.
INSIDE THE PROCESS
Familiar ways to verify.
Proof in your ticket.
We select the verification method from your caller's contact profile, using their existing identity setup without extra apps or new logins.
Verify with Microsoft Authenticator
Your caller receives a Microsoft Authenticator push on their enrolled device and approves with FaceID / fingerprint, the default for tenants using Entra ID.
- Push notifications to enrolled devices
- Biometric approval for caller verification
- Default verification for Entra ID
Verify with Duo Push
Your caller approves through Cisco Duo on their registered phone, with an optional number-match challenge for added verification.
- Native integration with Cisco Duo
- One-tap approval on registered phones
- Optional number-match challenges for approval
SMS Secure Link
Your caller receives a brandable, single-use, time-boxed link on their verified mobile and taps to confirm identity during the call.
- Secure links to verified mobiles
- Single-use links with time limits
- Fallback for callers without push
Verify within Microsoft Teams
Your caller receives a verification challenge in Microsoft Teams and approves it there, keeping the check inside an app they already use.
- Verification challenges inside Microsoft Teams
- Caller approval within the app
- Verification suited to enterprise tenants
SEE IT IN ACTION
Bring your support process.
See verification at work.
In a walkthrough, we'll show AI Voice Verification in a sample PSA environment and walk through a verified call. You'll see the caller complete verification and the audit row on the sample ticket.
Walkthrough
Product walkthrough
Your quote