Teams DM & channels
Direct messages to techs, rich adaptive cards with ticket context and action buttons, channel posts for team awareness.
Reach every client and every tech on their channel.
Stop relying on email. MSP Process sends outbound notifications via Teams, SMS, Email, and AI Voice — automatically, at the right moment, to the right person, with verified delivery. One platform. Every channel. Zero missed messages.
- 4
- Delivery channels
- 98%
- Delivery rate
- <30s
- Avg send time
- 100%
- Delivery logged
Email alone is not a notification strategy.
Your techs drown in email. Your clients miss email. Urgent alerts go unread for hours. When a P1 fires at 11pm, an email in someone's inbox is worthless. You need channel redundancy, delivery confirmation, and smart routing.
Email-only
Worthless when it matters.
- P1 at 11pmEmail sent. Tech is asleep. Not seen until 7am. SLA breached.
- Client updateEmail lands in promo folder. Client calls in a panic the next day.
- No delivery proof"I never got that email" — and you can't prove otherwise.
- Manual channel switchingManagers scramble to call/text people individually when email fails.
With MSP Process
Always gets through.
- P1 at 11pmTeams DM + SMS + AI voice call to on-call tech. Accepted in 90 seconds.
- Client updateSMS delivered & read-confirmed in seconds. Client knows before they call.
- Full delivery auditEvery send, receipt, and read logged forever. Proof on demand.
- Auto-failover channelsIf Teams fails, SMS fires. If SMS fails, voice. Always gets through.
Four channels, one orchestration layer.
One platform fans out every notification across the channels that actually get read — and confirms delivery on each.
SMS notifications
Instant text delivery. Two-way replies ingested back into the ticket. MMS for screenshots and photos.
Branded email
Per-client branded templates. Reply parsing. Deliverability tuning. Used for non-urgent updates and confirmations.
Voice escalation
When everything else fails, AI places a voice call to the on-call tech with ticket details and acknowledgment.
Notify on any event, not just tickets.
Connect the events your team already tracks — PSA, RMM, on-call calendar, security stack — and fire the right notification on the right channel.
Ticket lifecycle
Created, assigned, updated, resolved, reopened, SLA warned, SLA breached — notify the right people every time.
Monitoring alerts
Ingest from Datto, NinjaOne, ConnectWise Automate, Kaseya. Deduplicate, route, and notify on real events only.
Shift handoffs
Automatic notifications when on-call shifts change. Current on-call always knows they're on the hook.
Scheduled digests
Daily, weekly, monthly summaries delivered to the right people on the right channel. Fully customizable.
Verification pushes
MFA challenges, identity verification codes, technician verification requests — delivered with enterprise-grade security.
Any event
Any webhook, any API, any bot — if you can describe it as an event, you can notify on it through MSP Process.
Delivery, end-to-end tracked.
Per-channel, per-message, per-recipient — every notification is logged with delivery time, status, and the originating event.
Channel
Message
Recipient
Status
Delivery
TEAMS
P1 Alert: Email server down at Acme Corp
Mike Wilson
✓ Read
2.1s
SMS
Ticket #4821 assigned to tech — ETA 20 min
Sarah Chen (client)
✓ Delivered
1.3s
VOICE
Escalation: No response to Teams in 5 min
Jordan Park
✓ Accepted
12s
EMAIL
Ticket resolved — summary & CSAT survey
Summit Dental
✓ Opened
4.2s
12,847 notifications sent today · 98.4% delivery rate · 0 silent failures
Avg delivery: 2.8s
Never miss a critical alert again.
See how multi-channel outbound notifications keep your team and clients informed — automatically. Book a demo and watch a live ticket fan-out across Teams, SMS, Email, and Voice with full delivery telemetry.