Skip to content
MSP Process

HaloPSA AI VoiceAssist with Authenticator verification and SMS

Your clients' everyday requests.
Your team's time back.

A service desk team with screens and phones helping a client on a video call

MSP Process brings AI automation to every channel your clients use, helping your team answer requests, handle routine work and keep tickets moving. Founded by an operator who ran a 15-year MSP, we're now in production across 1000+ MSPs and IT Teams in 22 countries.

Book a demo
MSPs and IT teams in production
1000+
Voice call breach research from CrowdStrike
80%
Per-client setup through delegated access
<10 min

READY TO PUT TO WORK

Your service desk's everyday work.
More room for your team.

Bring calls, ticket routing and routine requests into one process, so your team can spend more time on work that needs them.

  • "I'm the CEO of your client, I'm locked out."

    Your level one desk gets a clear starting point for an account unlock request, with the client's request captured before work begins.

    • The client's account unlock request
    • A ticket with request details
    • A clear starting point for technicians
    Helpdesk Vishing

  • Account resets with clear boundaries

    Your team handles password and multifactor authentication resets with required checks before privileged actions, keeping the process consistent across your clients.

    • Required checks before account changes
    • Password and multifactor authentication resets
    • Consistent controls across client tenants
    MFA Reset Abuse

  • Support for your overnight calls

    Whether priority one alerts arrive at 2am or clients call at 3am, AI Voice handles triage and pages your on-call technician when needed.

    • Overnight calls with initial triage
    • Request details for on-call technicians
    • Paging for urgent client incidents
    After-Hours Overflow

  • Records for your coverage conversations

    With premiums up 70%, your team can bring documented controls to coverage conversations about MSPs as the #1 ransomware vector and Scattered Spider, ALPHV, LAPSUS$ incidents over the past 18 months.

    • Documented controls for privileged actions
    • Action records in your tickets
    • Supporting evidence for coverage conversations
    Cyber Insurance Carve-Outs

START WITH INTAKE

Every channel your clients use.
One place for their requests.

Connect calls, texts, Microsoft Teams and your portal to your PSA, your professional services automation system, so requests arrive as populated tickets. We connect MSP Process with ConnectWise, HaloPSA, Autotask, SuperOps and Syncro, bringing your clients' requests into the system your team already uses.

KEEP WORK MOVING

The work comes in.
The right technician takes over.

Once a ticket arrives, MSP Process categorizes and routes it, books the right technician and pages your on-call team for priority one incidents.

TAKE ON ROUTINE WORK

Everyday requests for your team.
Less everyday work by hand.

Put ticket updates, password resets, follow-up texts and maintenance notices to work as automated steps, giving your technicians more time for client support.

CONNECT WHAT YOU USE

Your team's familiar tools.
Your work connected.

Tickets and action records write back to the PSA your team already uses, keeping your existing system of record in place. We connect your systems through bidirectional integrations, so your team can handle the work where they already spend their day.

Explore all integrations

We'll help you get set up.

Add a new revenue line without adding a new product.

The white-labeled AI VoiceAssist resells to your clients as a managed offering. 40% client adoption inside year one is the median across MSP Process partners. Net margin per adopted client: $1,678 per month after wholesale cost.

Your brand, your number, your bill, powered by our engine.

The white-labeled AI VoiceAssist resells to your clients as a managed offering. 40% client adoption inside year one is the median across MSP Process partners. Net margin per adopted client: $1,678 per month after wholesale cost.

The AI Voice agent ships white-labeled by default. Set a brand voice and a phone number per client. Bill at your retail price; we collect at wholesale. Every interaction writes to your PSA as a billable activity on the client's account. The handoff from "we use it internally" to "we sell it to clients" is one toggle in the MSP Process admin.

  • White-label out of the box, brand voice, brand number, brand color
  • 40% median client adoption rate inside year one
  • ~$1,678 net margin per adopted client / month (Growth tier wholesale)
  • Co-branded sales decks + onboarding kits included
  • Quarterly business reviews with our channel team

EXPLORE THE COMMERCIAL FIT

  1. Your existing client base

    Start with 100 clients in your managed services business as the basis for this AI Voice reseller example.

  2. AI Voice for interested clients

    In this example, 40% adopt AI Voice, giving you 40 clients × $1,678 net/mo as the basis for the revenue calculation.

  3. Revenue from your added service

    The example yields $67,120 / month in new monthly recurring revenue, or $805,440 ARR in annual recurring revenue, at 80% net margin.

  4. More of your clients' day

    AI Voice becomes part of how your clients handle calls, giving them another service to keep with your MSP.

Run your own numbers in the live ROI calculator

SEE THE RESULTS

More time for your team.
More visibility into the work.

1 FTE
Time recovered per 10 techs
AI Voice + Triage + Schedule reduce handle time across the bench
22 hrs/wk
Time back for your dispatcher
Per 100 clients, AI Triage handles categorization & routing
100%
Privileged actions with identity checks
Every reset, every unlock, every elevated change, identity-gated
−8%
Cyber-insurance premium
Documented helpdesk-verification control on a $24K policy

LET'S TALK AUTOMATION

Your service desk's next step.
A walkthrough of your work.

Book a walkthrough to follow a representative account-unlock request through AI Voice and into a sample ticket. We'll show end-user verification and its record arriving in the ticket.

Book a demo Explore the return calculator

  1. Walkthrough

  2. Product walkthrough

  3. Your quote

Bring us the process you most want to stop doing by hand.