About MSP Process

Welcome to MSP Process, where innovation meets efficiency in the world of Managed Service Providers (MSPs) and IT Teams. Our mission is to empower businesses to elevate their service delivery, reduce risks, and streamline workflows through cutting-edge solutions designed specifically for the dynamic landscape of IT support.

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Our Mission

Our mission is to help your MSP protect your clients utilizing world class verification methods, communicate efficiently and optimize workflows through advanced automation.

Our Why

Simply put we are fanatical about the MSP market. We enjoy learning about your business challenges and partnering with MSPs to provide solutions to make your life easier.

Empowering Your Business with
Innovation

People

Our people are at the core of everything we do. Our team is dedciated to continuous improvement to ensure we continue to meet the needs of MSPs.

Process

We believe deeply in process improvement and automation. Our conversations with MSPs are always around how can we help improve processes, reduce time spent and improve your business outcomes.

Product

If you build a solid product, clients will not only use it, but will share it with others. This is the ultimate compliment and its what we strive for daily as we continue to listen and build for the MSP market.

Our Team

Patrick Leonard

Founder/CEO

Patrick has over 20 years of experience in the MSP and IT services industry, driven by a deep passion for helping managed service providers succeed. After operating his own MSP for 15 years, he identified a significant gap in backup protection and reporting, leading him to found Backup Radar. Today, thousands of MSPs rely on Backup Radar’s services to enhance their operations. Following a successful exit from Backup Radar, Patrick launched MSP Process, a platform dedicated to improving communication and security between MSPs and their clients. Patrick has a passion for driving efficiency for MSPs and is excited for the future of the MSP market with all of the advancements in AI.

Greg Celmainis

COO/Managing Partner

Greg is a seasoned entrepreneur, investor, and startup advisor with deep expertise in VoIP, SaaS, and high-growth technology ventures. Over the course of his career, he has founded and operated multiple successful companies in these sectors, driving innovation and scaling businesses to significant success. Beyond his entrepreneurial endeavors, Greg is actively involved in the startup ecosystem as a venture capital and private equity investor, as well as a mentor and coach to emerging founders. His strategic insights and hands-on approach have helped numerous startups refine their go-to-market strategies, secure funding, and achieve sustainable growth.

Chris Reid

VP of Product

Chris Reid is the VP of Product Management at MSP Process. With over 15 years of experience in Product Management and an extensive background in the MSP market, Chris has moulded the Engineering and Product Management teams at MSP Process into a high-performing team of code-slinging ninjas who consistently deliver features that delight customers and solve real-world problems. In his spare time, Chris plays the guitar (poorly), tells ‘Dad Jokes’ (horribly) and enjoys doing foolish things like mini triathalons.

Trusted by 500+ MSPs and counting all over the globe.

Book a demo today to find out how MSP Process can help streamline your service desk with AI, Communication and Automation.

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