Your Always‑On AI Voice Agent

For

Answer every call, verify every user, create accurate tickets, and instantly escalate to on‑call technicians. Reduce costs, cut response times, and unlock a new revenue stream for your MSP.

Always‑On Reliability

AI answers every call 24/7 so tickets don’t die in voicemail. Natural dialog, consistent triage, zero hold music.

Zero‑Trust Verification

Patent‑pending verification for users and technicians via SMS, Teams, Authenticator, or OTP.

Smarter Ticketing

Auto‑create, categorize, and route tickets to your PSA with complete call summaries and logs.

On-Call Escalations

Never miss an on-call again. AI VoiceAssist answers, verifies, creates the ticket and routes to the right tech. 

Increase Your Revenue

Increase your recurring revenue by offering AI Voice Agents as a premium add on for your clients as their trusted adviser. 

Call Overflow

Never leave a client waiting. AI VoiceAssist catches every overflow call, creates tickets and notifies your team. 

Turn AI Voice into a New Revenue Stream

Resell the AI Voice Agent to your clients as a premium service. It’s white‑label ready, integrates with their existing tools, and delivers immediate value your customers can hear.

  • Increase Revenue Reselling Voice Agents
  • Full Whitelabeling with Branding & Domains
  • Email Full Call Transcript & Recording
  • Full Reporting for You and Your Clients

Works Where You Work

Plug in, launch, and start delivering value in minutes, not weeks. Compatible with leading PSAs and security tools.

Never Miss a Critical Issue Again

The AI Agent doesn’t stop at intake, it drives your on‑call workflows. Instantly notify the right technician via Teams, SMS, or an automated voice call. Every notification is logged back to your PSA for a complete audit trail.

  • Reduced MTTR with immediate routing
  • Technicians acknowledge from their preferred channel
  • Automatic escalation if no response
Join Us Now

Trusted by 500+ MSPs and counting all over the globe.

Book a demo today to find out how MSP Process can help streamline your service desk with AI, Communication and Automation.
MSP Process Integrations with ConnectWise, Kaseya, Datto, Autotask, HaloPSA and more.