Automation Bots
Automation Bots aid MSPs in managing common notification challenges associated with their PSA. Notify technicians and clients about events within the PSA and inform them of schedule and ticket status updates.
Ticket Status Notifications
To mitigate the risk of technicians overlooking newly assigned tickets or status changes, you can ensure prompt notification to clients or technicians. This practice fosters transparency and ensures timely service delivery.
Tech Schedule Notifications
Notifications can be pushed to the affected parties to manage changes in the technician’s schedule, whether they involve additions, removals, or modifications. This helps keep everyone informed and ensures smooth scheduling operations. Notifications can be sent via SMS, Teams and more to Techs and Customers.
Notify before or after Ticket or Schedule Events
Establish rules to trigger a notification before the scheduled event or if the status of the ticket remains unchanged and becomes past due. This ensures that important updates are not missed and helps maintain accountability for timely resolution of tickets.
Multichannel Notification
With any automation events, the notification can be disseminated to multiple channels at once including SMS, Email, Slack, Teams, phone call, and more.
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World Class MSPs rely on MSP Process
Gary Allen - Director of IT
“MSP Process is a fabulous product for any MSP. We integrate with ConnectWise Manager, and it works seamlessly automating a number of our workflows. Patrick and his team are a joy to work with.”
Hunter Thevis - COO
“Patrick and his team have been where we are and know the challenges of supporting thousands of users across the country. They know that to achieve world-class SLAs, you have to meet your customers where they are. In this case, it’s on their mobile. MSP Process makes it seamless to integrate SMS with our PSA. Great tool.”
Jeff Wilder - President
“We found MSP Process while attending a conference last year. From the very first demo to the implementation the process was very smooth. We leverage the tool daily not only to validate users for support, but also to communicate with our clients that prefer SMS to email or phone calls. The tool has also replaced out email encryption tool to allow us to send secure text and emails for sharing sensitive information.
Trusted by 500+ MSPs and counting all over the globe.
