Protect your MSP or Helpdesk from being Impersonated
Voice Phishing and Social Engineering attacks are up 500% this year. Technician Verification gives users instant confidence by confirming technician identity before any action is taken.
Tech Verification using Microsoft Teams
Bring Zero Trust to Teams with patent-pending Technician Verification. One click from users confirms identity and stops impersonation instantly.
Fast. Easy. Efficient.
Client Portal / Mobile App Tech Verification
One click inside their client portal confirms technician identity, stopping impersonation attacks and ensuring every request is trusted.
Tech Verification via SMS
Verification by SMS is as easy as sending a text. Both the user and technician receive a matching code, ensuring identity is confirmed in seconds without extra steps.
Tech Verification Audit Trail
Every verification is automatically logged, creating a complete audit trail tied to your tickets. You’ll always know who requested access, how it was verified, and when it occurred.
Tech Verification Reporting
Deliver insightful reports to your clients to educate and shape user behavior to improve their security posture against threat actors.
Trusted by 500+ MSPs Globally
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World Class MSPs rely on MSP Process
Gary Allen - Director of IT
“MSP Process is a fabulous product for any MSP. We integrate with ConnectWise Manager, and it works seamlessly automating a number of our workflows. Patrick and his team are a joy to work with.”
Hunter Thevis - COO
“Patrick and his team have been where we are and know the challenges of supporting thousands of users across the country. They know that to achieve world-class SLAs, you have to meet your customers where they are. In this case, it’s on their mobile. MSP Process makes it seamless to integrate SMS with our PSA. Great tool.”
Jeff Wilder - President
“We found MSP Process while attending a conference last year. From the very first demo to the implementation the process was very smooth. We leverage the tool daily not only to validate users for support, but also to communicate with our clients that prefer SMS to email or phone calls. The tool has also replaced out email encryption tool to allow us to send secure text and emails for sharing sensitive information.
Trusted by 500+ MSPs and counting all over the globe.
