Client Portal for MSPs
Empower your MSP with a fully brandable Client Portal and Mobile App—seamlessly connecting clients to your team with two-way verification, intuitive ticketing, invoice access, and real-time chat for effortless support
Brandable Client Portal
Effortlessly establish a branded Client Portal for your clients within minutes, facilitating streamlined communication with your MSP. Reduce reliance on emails and phone calls to enhance response times. Create unlimited, differentiated client portals tailored to each client’s needs.
Client Initiated Chats
Empower your clients to initiate chat sessions regarding open or closed tickets directly from the platform. All interactions are automatically logged in the respective PSA service ticket, ensuring comprehensive documentation and streamlined communication throughout the support process.
Brandable Client App
Our brandable client mobile app enables your clients to communicate with you conveniently from their mobile phones easily to create, update and chat on support tickets.
Client Portal Verification
Verify your clients identity on tickets right from inside their branded portal. They can also verify you as the technician (patent-pending) before they allow you access to their computer.
Service Ticket Templates
Enable your clients to effortlessly create service tickets using configurable templates tailored to their specific needs. This feature streamlines the ticket creation process, ensuring consistency and accuracy while providing clients with a user-friendly interface for reporting issues and requesting assistance.
Invoicing for Clients
Give your clients the ability to view, download and see their invoices and statuses right from inside their own client portal branded by your MSP.
Trusted by 500+ MSPs Globally
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World Class MSPs rely on MSP Process
Gary Allen - Director of IT
“MSP Process is a fabulous product for any MSP. We integrate with ConnectWise Manager, and it works seamlessly automating a number of our workflows. Patrick and his team are a joy to work with.”
Hunter Thevis - COO
“Patrick and his team have been where we are and know the challenges of supporting thousands of users across the country. They know that to achieve world-class SLAs, you have to meet your customers where they are. In this case, it’s on their mobile. MSP Process makes it seamless to integrate SMS with our PSA. Great tool.”
Jeff Wilder - President
“We found MSP Process while attending a conference last year. From the very first demo to the implementation the process was very smooth. We leverage the tool daily not only to validate users for support, but also to communicate with our clients that prefer SMS to email or phone calls. The tool has also replaced out email encryption tool to allow us to send secure text and emails for sharing sensitive information.
Trusted by 500+ MSPs and counting all over the globe.
