MSP Process has officially released Microsoft Authenticator Integration for User Verifications!
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MSP Process has officially released DUO Security SSO and End User Verification!

Live Website Chat for MSPs

Integrating live chat functionality enables your MSP to provide immediate sales or technical assistance to customers, resolving issues or answering questions in real-time. This proactive approach leads to higher customer satisfaction by offering personalized support and addressing concerns promptly, ultimately enhancing the overall customer experience.

Integrated SMS

SMS Broadcast

Live Website Chat

Automatic PSA Sync

Live Website Chat for MSPs

Enrich Client Engagement

Live chat serves as a powerful sales tool, allowing agents to proactively engage website visitors, answer product questions, and guide them through the purchase process in real-time. This personalized assistance can significantly boost conversion rates by addressing customer concerns promptly and providing valuable guidance, ultimately driving more sales and revenue for your business.

Inbound Chat Notifications

Programmable live chat attendant routing and notification  to ensure efficient handling of customer inquiries.  Notifications can be sent via email, SMS, Microsoft Teams, Slack, or even through a phone call, ensuring that the right agent receives and responds to the inquiry promptly, enhancing customer satisfaction and improving response times.

Inbound Teams Channel Notification
Inbound Chat Sequences for MSPs

Configurable Live Chat Sequences 

Configurable Live Chat Sequences 

Enhance the effectiveness of live chat support by incorporating configurable query sequences. By prompting users to provide specific details or select from predefined options related to their inquiry, you can ensure that the attendant receives all relevant information upfront. This enables the attendant to better understand the issue and provide more personalized and efficient assistance, ultimately leading to improved customer satisfaction and resolution times. 

Mobile App for Live Chat

Answer inbound chats from your website on the go with our Live Chat on Tech Mobile app.

Live Chat Mobile App for MSPs
More Features

SMS Broadcast

Shield your clients from voice-phishing attempts by implementing our patent-pending technology to stop threat actors looking to impersonate your MSP.

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Integrated SMS

Securely send temporary passwords, proprietary information via single use encrypted links. Leverage our built in password generator for convenience.

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Automatic PSA Sync

Securely send temporary passwords, proprietary information via single use encrypted links. Leverage our built in password generator for convenience.

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More Features

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