TeamsConsidering ScheduleAssist as a TimeZest replacement? Read the comparison.
Your clients book.
Your team gets time back.
- Send link
- Book now
- Calendar
Send link
Send to
TypeRemote supportRound robin
- Copy link
- SMS
- Teams
Requests
- Remote support, 30 minBooked Tue 10:30
- Pending
- Pending
ScheduleAssist handles bookings by phone, chat and link, matching your clients with available technicians and keeping your PSA (professional services automation) calendar updated. Send calendar invitations for one-to-one meetings, group meetings, round robin or first availability.
- Less email back-and-forth
- 0
- Fewer missed appointments
- 62%
- Bookings matched to your team
- 100%
READY TO PUT TO WORK
Everyday appointment requests.
Less work arranging them.
Booking links and calendar invitations help your team arrange appointments from the PSA, with AI voice and chat booking for your clients.
Access before appointment selection
Your clients complete the access step through Authenticator, Duo, text message or Teams before choosing an appointment from your team's calendar.
- Authenticator approval before calendar access
- Duo access for your clients
- Text message and Teams options
Schedule over the phone
Alpha (AI VoiceAssist) answers your clients' inbound calls, captures the issue and books an appointment during the conversation, without a portal or link.
- Inbound calls from your clients
- Issue details from the conversation
- Appointment booking during the call
Choose a meeting format
Send calendar meeting invitations directly from your PSA for one-to-one meetings, group meetings, round robin or first availability.
- One-to-one and group meetings
- Round robin
- First availability
Schedule over chat
AI ChatAssist handles inbound chats through your portal, Teams or WhatsApp, creates the ticket and books an appointment within the conversation.
- Portal, Teams and WhatsApp conversations
- Ticket creation from inbound chats
- Appointment booking within the conversation
Reminders in familiar channels
Your clients receive text, email and Teams reminders at 24h, 1h and 15 minutes, all carrying your brand and sender details.
- Text, email and Teams reminders
- Your brand on every reminder
- Appointment details for your clients
Links from your team's tools
Your technicians can send booking links from a PSA ticket, Teams, text message or WhatsApp, with manual and automated options.
- Booking links from PSA tickets
- Teams, text message and WhatsApp
- Manual and automated link options
HOW IT WORKS
A link to book.
A time that works.
Your clients move from booking link to confirmation in under 60 seconds, with six steps that keep your PSA updated without dispatcher coordination.
A link within reach
Your team shares a booking link through your PSA, ticket autoresponder, email signature, portal, Teams or text message.
Access to the calendar
Your client uses Authenticator, Duo, text message or Teams push to complete the access step before the calendar opens.
Times that fit
ScheduleAssist checks calendar conflicts, technician skills and time zones, then shows your client the appointment times that fit.
The right meeting format
Your team can offer one-to-one meetings, group meetings, round robin or first availability.
An appointment your client chooses
Your client picks a time, then receives a confirmation, calendar invite, preparation form and reminders through Teams and text message.
Details in your PSA
ScheduleAssist creates or updates the ticket, reserves time on your technician's calendar and records the booking in your PSA.
Your service desk's schedule.
Your service desk's rules.
Compare Calendly with ScheduleAssist for the booking details your team handles daily, from calendar invitations to ticket updates.
| Capability | Calendly & generic schedulers | ScheduleAssist, MSP-grade |
|---|---|---|
| Client access before calendar availability | Anyone with the link can book | YesEUV-gated, Authenticator / Duo / SMS / Teams |
| Your PSA calendar conflicts | Sees Google / Outlook only | YesReads ConnectWise, HaloPSA, Autotask, Syncro live |
| Appointment booking by AI voice or chat | Web link only | YesAlpha books on the call, ChatAssist books in chat |
| Ticket updates in your PSA | External webhook + manual sync | YesNative PSA sync, audit row written |
| 100% white-labeled with your brand | "Powered by Calendly" everywhere | YesYour domain, logo, colors, per-tenant branding |
MAKE IT YOURS
Your clients book.
Your brand stays familiar.
ScheduleAssist brings your domain, logo, colors and wordmark to booking pages, calendar invites, email confirmations and text reminders, without MSP Process branding.
Your own booking address
Your clients book through an address on your domain, such as bluewolfmsp.com/book, with your branding throughout the booking page.
- Booking pages on your domain
- A familiar address for clients
- Your branding throughout the page
Your logo, colors and fonts
Your booking pages use your logo, colors and fonts, with separate branding for each client's tenant when you resell the service.
- Your logo, colors and fonts
- Separate branding for each client
- Each tenant's own visual identity
Confirmations that carry your brand
Your emails, calendar invites and text reminders carry your brand, so clients receive booking details from you without MSP Process branding.
- Email confirmations with your branding
- Calendar invites with your branding
- Text reminders with your branding
SEE THE BOOKING
Network outage triage, Northwind Dental
Pick a time that works for Sarah K.
- Tue, Apr 28
1:30 PM, 2:30 PM ET
- Mike R.
Network operations
- Remote
join.bluewolfmsp.com/r/4827
- Ticket #4827
Synced to your PSA
- noreply@bluewolfmsp.com
- Text reminder 24h / 1h / 15m
BRING IT TOGETHER
Your existing tools.
Your bookings connected.
ScheduleAssist syncs bookings with ConnectWise, HaloPSA and Autotask, reserves time on your technicians' calendars and records the activity on the source ticket.
WHAT TEAMS SEE
Fewer missed appointments.
Less work coordinating them.
- 62%
- Reduction in missed appointments
- Triple-channel reminders, branded sender
- 100%
- Identity-verified bookings
- EUV gates the calendar before slots load
- 0
- Bookings coordinated by dispatchers
- Self-service, PSA-aware, zero email ping-pong
- < 60s
- Time from link to confirmation
- Verify, resolve, pick, sync
LET'S TALK AUTOMATION
Bring your booking process.
See it put to work.
In a demo, we'll show ScheduleAssist in a sample PSA environment. We'll walk through a booking together, from the first step to a confirmed appointment.
Walkthrough
Product walkthrough
Your quote
Bring us the process you most want to stop doing by hand.