Unbilled "while-you're-here" work
The fix that takes 4 minutes onsite never gets logged. Multiply that by every visit, every tech, every month. The lost revenue is real — and you already did the work.
Revenue leak
Log the work in 5 seconds. From wherever your tech is standing.
Your onsite tech goes in for one ticket and walks out having fixed four — three of which never make it into the PSA. Quick Ticketing lets techs dictate, tap, or text a ticket from Teams, SMS, mobile, or the portal in seconds. No PSA login. No end-of-day reconstruction. No revenue you already earned slipping out the door.
- 5s
- Avg ticket creation
- 6
- Entry channels
- 0
- PSA logins needed
- 85%
- Less manual data entry
Voice dictate
Teams
SMS
Sarah K · Acme Co · Network printer down
Mobile App · Voice dictation · 14:22:08
5-SEC
PSA-WRITE
AI-FIELDS
Ticket #5849 created in 4.6s.
Voice dictation transcribed, seven fields auto-filled, P1 tagged, written straight into ConnectWise. Tech kept walking. Revenue captured.
The work walked out the door before the ticket walked in.
Onsite techs handle four issues, log one. Field techs answer questions in the parking lot, never make it back to the PSA. Phone-resolved tickets get reconstructed at midnight from memory. Quick Ticketing kills that gap.
End-of-day reconstruction
Techs spend 30+ minutes at the end of every day rebuilding tickets from memory. Some details get wrong. Some tickets get skipped. Either way — your dispatch team has the wrong picture.
Wasted timeFriction beats good intentions
"Open laptop, VPN, PSA login, find client, find contact, fill 7 fields, save." The friction wins every time. Your techs aren't lazy — your tooling is.
Friction killsSpoken → parsed → tagged → written → done.
Five steps, sub-five-second end-to-end. The tech speaks once, the PSA gets a fully-populated ticket — including type, subtype, priority, contact, and service board.
-
1
Captured
Voice on mobile, slash command in Teams, SMS, portal, or email. Whatever the tech is already in.
-
2
Parsed
AI extracts company, contact, issue, urgency cues. Resolves entities against your PSA records — not generic NLP.
-
3
Tagged
Type, subtype, priority, service board — tagged automatically based on the parsed issue and your taxonomy.
-
4
Written
Ticket created directly in ConnectWise / HaloPSA / Autotask. Six to eight fields populated. No PSA login required.
-
5
Confirmed
Tech gets ticket number + link back on the channel they used. Revenue captured. Tech keeps walking.
Six entry channels. Capture from anywhere your tech is already standing.
Mobile app, Teams, SMS, web portal, email, or AI voice. No new app for the tech to install. No new login to remember. Same pipeline behind every channel.
Mobile voice dictate
Tech holds the mic, talks for 10 seconds, the ticket appears in the PSA before they reach the parking lot. The most popular channel onsite.
Teams /quickticket
Slash command in any Teams DM or channel. AI parses the body, ticket lands in the PSA, confirmation card replies in the thread.
SMS one-liner
Tech texts a single sentence from their personal phone. AI extracts the entities, ticket lands in the PSA, reply with the ticket number + link.
Web portal
Tech-only browser portal — speed-optimized, three fields max. For when the laptop is open and PSA login is too many clicks.
Email forward
Forward any client email to a per-tenant address. AI parses the thread, creates the ticket, links the original email to the ticket record.
AI Voice intake
Tech calls a dedicated MSP-only number, dictates the issue. Same pipeline, voice-first. Useful when hands are dirty and the phone is on speaker.
Seven fields. Filled before the tech finishes the sentence.
Quick Ticketing isn't just transcription. It resolves entities against your PSA records, tags by your taxonomy, and routes to the right service board — without a tech touching a single field.
Company resolved
"Acme" → matched to your Acme Co PSA record. Fuzzy-matched against your tenant list. No re-typing client names.
Auto · 99% accuracyContact resolved
"Sarah K" at Acme → matched to Sarah K. Smith on the Acme contact list. Pulled from your PSA contact records.
PSA-awareTitle generated
From the dictation, a clean ticket title is composed: "Network printer offline — invoice printing blocked." Not the raw transcript.
AI-composedType & subtype
"Printer offline" → Type: Network, Subtype: Printer. Tagged automatically per your PSA taxonomy.
Taxonomy-awarePriority
"Whole office can't print invoices" → P1. "When you get a chance" → P4. Urgency cues + client tier weighting.
Auto-priorityService board
Network issue → Network Operations board. Endpoint → Helpdesk. Routes the ticket to the right queue without dispatch touching it.
RoutedWrites directly to the PSA you already run.
No middleware ticket queue. No daily sync job. The ticket lands in the PSA the same instant your tech finishes speaking.
Numbers from MSPs running Quick Ticketing.
Average results across the first 90 days post-rollout.
+38%
Logged onsite work
85%
Less manual data entry
5s
Avg ticket creation
0
PSA logins required
In the words of the MSPs running it every day.
MSP Process is a fabulous product for any MSP. We integrate with ConnectWise Manage and it works seamlessly — automating a number of our workflows. Patrick and his team are a joy to work with.
Gary Allen
Patrick and his team have been where we are and know the challenges of supporting thousands of users across the country. They know that to achieve world-class SLAs you have to meet your customers where they are — in this case, on their mobile. MSP Process makes it seamless.
Hunter Thevis
We found MSP Process while attending a conference last year. From the very first demo to implementation the process was incredibly smooth. We leverage the tool daily — to validate users for support and to communicate with clients who prefer text to email or phone calls.
Jeff Wilder
Stop reconstructing tickets at midnight. Capture them at the doorstep.
Book a 30-minute demo. We'll wire your PSA up live and dictate a ticket from a phone — watch the seven fields populate before the sentence ends.