Subprocessors
MSP Process, LLC (“MSP Process”, “we”, “us”) uses carefully selected third-party service providers (“Subprocessors”) to help us deliver and improve our Services. Subprocessors may process certain Customer Data (including Personal Data) on our behalf, strictly in accordance with our instructions, applicable data protection laws, and our contractual commitments.
We maintain agreements with our Subprocessors that include appropriate privacy, confidentiality, and security obligations designed to protect Customer Data.
WHAT CUSTOMER DATA MAY BE PROCESSED
Depending on how you use the Services, Subprocessors may process limited categories of Customer Data such as:
• Account and contact information (e.g., name, email address)
• Authentication and access details (e.g., user identifiers, logs)
• Communications metadata (e.g., message delivery status)
• Billing and transaction information
• Support and operational data (e.g., tickets, audit logs)
INTERNATIONAL TRANSFERS
Some Subprocessors may process Customer Data outside of your jurisdiction. Where required, MSP Process uses appropriate safeguards for cross-border transfers consistent with applicable law.
UPDATES TO THIS LIST
We may update this Subprocessor list from time to time to reflect changes in our vendors. Please review this page periodically for updates.
List of Subprocessors
Subprocessor
Purpose
Data Processed (typical)
Atlassian
Issue tracking, project management, and internal support workflows
Support content, operational metadata, account identifiers, logs
Microsoft Azure
Cloud infrastructure hosting, storage, networking, monitoring
Customer Data stored/processed within the Services; logs, diagnostics
ClickSend
SMS/MMS and messaging delivery services
Phone numbers, message content (as applicable), delivery metadata
Twilio
Voice/SMS communications and related messaging delivery
Phone numbers, call/SMS metadata, message content (as applicable)
ProfitNow
Internal business operations and CRM
Contact information, account notes, sales/support metadata
Stripe
Payment processing and billing
Billing details, payment tokens, transaction metadata
Microsoft Office 365
Email, document collaboration, and internal operations
Business contact details, communications and operational content
Questions
If you have questions about our Subprocessors or our data practices, please contact us at patrickl@mspprocess.com.
