Your SuperOps workflows.
Less everyday work.
Luke F.
Northwind Dental
- 00:00
Inbound ticket #1184
A request arrives for asset WS-247-LON.
- 00:09
SuperOps automation pauses
The request waits for approval.
- 00:18
Authenticator push sent
The caller receives a prompt on their registered device.
ApproveMicrosoft Authenticator
Approve sign-in?
- 00:27
Request approval receivedOK
Biometric approval comes from the London office.
- 00:45
+2 stepsTechnician assignment startsOK
Bring MSP Process AI automation to your SuperOps workflows, with ticket and asset sync supporting your team across the channels your clients use.
- Ticket and asset sync
- Bi-dir
- Connected service desk tools
- Native
- Workflow triggers
- Auto
MSP Process + SuperOps
Connect your PSA, your professional services automation platform, and remote monitoring and management tools in SuperOps with MSP Process to handle everyday requests.
- Tickets kept in sync
- Your inbound and outbound SuperOps tickets sync in real time, keeping your team working with current request details.
- Asset details at hand
- Each caller is automatically linked to the correct SuperOps asset, bringing the relevant context to your team's work.
- Approval before automation runs
- Your SuperOps automation waits for the request to pass its checks before taking on the next step.
- Work routed by contract
- Your requests reach the right technician automatically, with contract-aware routing handling assignment once the required checks pass.
- Events that start work
- SuperOps events trigger MSP Process actions in real time, connecting activity in your tools with the next step.
- Request history on record
- A structured record of the request's checks is written back to every SuperOps ticket for your team.
GET SET UP
Connect your tools.
Put them to work.
Get set up in four steps, with most MSPs live and writing records back to SuperOps the same day.
Connect your SuperOps account
Connect SuperOps with an application programming interface token scoped to the ticket, asset and automation tables your workflows use.
Connect your workflow events
Subscribe to SuperOps automation events so MSP Process can handle the required checks within your existing workflow.
Agree before work starts
The caller completes the required check before your automation runs against a target that needs privileged access.
Bring the record back
MSP Process writes the completed checks back to your SuperOps ticket as a structured note for your team.
WHAT YOU LEAVE WITH
Your team's everyday requests.
Less work between steps.
Bring ticket updates, asset context and technician assignment together in SuperOps, with MSP Process connecting the steps your team handles.
Without MSP Process
SuperOps without verified intake.
Unknown caller
Says: Luke F., Northwind Dental
- 01
Ticket + asset context shown to the tech
but caller is unverified.
- 02
Automation fires on every inbound
including impostor requests.
- 03
Tech assignment happens before identity is proven.
- 04
Audit log shows automation ran, not who triggered it.
With MSP Process
SuperOps with MSP Process.
Unknown caller
Says: Luke F., Northwind Dental
- 01
Ticket + asset context attached AND caller identity…
verified at intake.
- 02
Automation gated by identity
only fires on verified requests.
- 03
Tech assignment only after MFA push approval.
ApproveMicrosoft Authenticator
Approve sign-in?
- 04
Audit log captures the full chain: caller, device,…
action, automation.
LET'S TALK AUTOMATION
Your SuperOps workflows.
More help with the work.
We'll help you connect MSP Process to SuperOps, so your team can put AI automation to work.
Bring us the process you most want to stop doing by hand.