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MSP Process

HaloPSA AI VoiceAssist with Authenticator verification and SMS

Duo SecurityMSP ProcessMSP Process inside Duo Security

Your everyday requests.
Your Cisco Duo, connected.

Luke F.

Northwind Dental

00:45
  1. 00:00

    j.kim@northwinddental.com

    Your client calls with a credential request.

  2. 00:09

    Duo push sent

    iPhone 14 Pro (trusted device)

    Microsoft Authenticator

  3. 00:18

    ApprovedOK

    Healthy device at headquarters

  4. 00:27

    Duo Admin Panel log

    Telephony_Credential_Request_OK

  5. 00:45

    +2 stepsDuo deniedBlocked

Put MSP Process to work on everyday requests across the channels your clients use, with Duo handling push approvals inside your helpdesk workflow.

Book a demoExplore all integrations
Native Duo push approvals
Duo
Your client's device health
Device
Your Duo Admin Panel records
Admin
Duo Security

MSP Process + Duo Security

Bring Duo Security into the helpdesk workflows your team already uses, with push approvals, device checks and records in one familiar place.

Push approvals through Duo
Each privileged helpdesk request sends a native Duo push, so your client can approve it on their registered device.
Checks on device health
Each push checks operating system compliance, disk encryption and firewall status, bringing your client's device health into the request.
Location and network rules
Duo applies your location and network posture policies to helpdesk requests, keeping those checks within your existing workflow.
Duo Admin Panel logs
Each approval check appears in the Duo Admin Panel audit trail, giving your team a record alongside existing Duo activity.
Your Duo group policies
When a request needs an extra authentication step, MSP Process follows the Duo group policies you already have in place.
Proof before enrollment resets
Your helpdesk needs proof approved through Duo before resetting Duo enrollment, keeping the same requirement in place for those requests.

GET SET UP

Bring your existing setup.
Put it to work.

Four steps connect your helpdesk workflow to Duo Security, from the initial connection through push approvals, device checks and recorded outcomes.

  1. Connect the Duo Admin API

    Connect the Duo Admin API to MSP Process, with access to secrets limited to the scope you grant.

  2. Send the Duo push

    When your client requests a privileged helpdesk action, MSP Process sends a Duo push to their registered device.

  3. Apply your device checks

    Duo checks device health, operating system version, location and security posture as part of handling your client's request.

  4. Record in Duo Admin Panel

    The approval check appears in the Duo Admin Panel, so your team can review it alongside other Duo records.

WHAT YOU GET

Your familiar helpdesk tools.
Your Duo policies, connected.

Bring Duo approvals into the tools your team already uses, so handling a client's request includes your existing device and access checks.

Without MSP Process

Duo Security alone.

Unknown caller

Says: Luke F., Northwind Dental

  1. 01

    Attacker bypasses Duo at login by calling helpdesk.

  2. 02

    Helpdesk resets password, Duo enrollment changed.

  3. 03

    Attacker enrolls their own device.

  4. 04

    Duo now protects the attacker, not the user.

With MSP Process

Duo Security + MSP Process.

Unknown caller

Says: Luke F., Northwind Dental

  1. 01

    Every helpdesk request fires a Duo push to the registered…

    user.

  2. 02

    User approves on a Duo-trusted, healthy device.

  3. 03

    Device trust, location, and posture all evaluated.

  4. 04

    Helpdesk never resets without Duo-verified proof.

LET'S TALK AUTOMATION

Your Duo Security investment.
More everyday work, connected.

Connect the application programming interface, then bring Duo push approvals into the helpdesk requests your team handles each day.

Book a demo Explore all integrations

Bring us the process you most want to stop doing by hand.