Native Authenticator push
Push approval on every privileged helpdesk request.
Push
Authenticator-native
Zero Trust EUV.
Native Microsoft Authenticator integration. Push verification on every privileged helpdesk request — leveraging the Authenticator app your users already have. No new app, no enrollment, full Entra ID tenant audit.
- Push
- Native flow
- Entra ID
- Tenant aware
- No
- New app needed
- Audit
- Full chain
The gap. And how we close it.
Without verified intake, every PSA / ITSM / helpdesk on the market accepts attacker requests as easily as it accepts real ones. MSP Process closes that gap inside the tools you already run.
Without MSP Process
Authenticator on login, but helpdesk bypass.
- 01Login flow uses Authenticator — but helpdesk requests don't.
- 02Helpdesk resets credentials with no Authenticator push.
- 03Attacker bypasses Authenticator by social-engineering the helpdesk.
- 04Authenticator now protects the attacker's new device.
With MSP Process
Authenticator on every privileged action.
- 01Every helpdesk request fires an Authenticator push to the registered device.
- 02User approves on a Conditional Access–compliant device.
- 03Helpdesk default-deny on requests without Authenticator approval.
- 04Full audit chain — device, location, biometric, time — in Entra ID.
How the integration works.
Four steps from connect to verified. Most MSPs are live and writing verified records back to Microsoft Authenticator the same day.
-
Entra ID Link
Connect via Entra ID — Conditional Access policies honored automatically.
-
Push On Action
Every privileged helpdesk request fires an Authenticator push.
-
Biometric Approve
User approves with Face ID or fingerprint on their registered device.
-
Audit Sync
Verification chain written to both the PSA ticket and Entra ID audit log.
What gets synced. In both directions.
Six capabilities live the moment you wire the integration. No scripts, no consulting engagement, no per-tenant setup.
Tenant-aware identity
Reads Entra ID directly — no separate identity store needed.
Entra IDFace ID / fingerprint
Biometric approval on registered devices — phishing-resistant.
BiometricCA policy aware
Conditional Access policies honored — device, location, risk.
Conditional AccessEntra ID audit chain
Every verification appears in Entra ID audit logs automatically.
AuditNo helpdesk bypass
Helpdesk cannot reset enrollment without verified user approval.
BypassLive view: verified intake in action.
A real Microsoft Authenticator event stream from a tenant running MSP Process — captured during a live verification flow.
→ 09:47:22 Helpdesk request opened for [email protected]
→ Authenticator push sent — device: iPhone 15 (registered)
✓ 09:47:25 Approved — biometric, location: HQ
→ Conditional Access policies: device compliant, sign-in risk low
→ Entra ID audit row written: Telephony_Credential_Request_OK
→ 10:02:18 Same user · new IP (Nigeria) · CA policy denied
Your Microsoft Authenticator investment. Extended.
Connect the API in minutes. Every helpdesk request now flows through verified identity — without leaving Microsoft Authenticator.