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MSP Process

HaloPSA AI VoiceAssist with Authenticator verification and SMS

Microsoft AuthenticatorMSP ProcessMSP Process inside Microsoft Authenticator

Everyday helpdesk requests.
Your familiar Authenticator app.

Luke F.

Northwind Dental

00:45
  1. 00:00

    j.kim@northwinddental.com

    A credential request comes in by phone.

  2. 00:09

    Authenticator push sent

    Registered device: iPhone 15

    Microsoft Authenticator

  3. 00:18

    Request approvedOK

    Biometric approval at headquarters

  4. 00:27

    Conditional Access policies

    Compliant device, low sign-in risk

  5. 00:45

    +2 stepsThe same userBlocked

Bring Microsoft Authenticator into your team's AI automation, with push approvals through the app your clients already have. Your team can handle privileged requests without a new app or enrollment, with a full Entra ID tenant audit.

Book a demoExplore integrations
Native approval flow
Push
Your tenant's identity records
Entra ID
New app needed
No
Microsoft Authenticator

MSP Process + Microsoft Authenticator

We bring AI automation to your MSP across every channel your clients use, with Microsoft Authenticator handling privileged request approvals. Connect the app your clients already use to your helpdesk process, with approval records in the tools your team works in.

Native Authenticator push approvals
Each privileged helpdesk request sends an Authenticator push, so your clients can approve it through their existing app.
Your Entra ID records
The integration reads identities directly from Entra ID, so your team doesn't need a separate identity store.
Face ID or fingerprint
Your clients approve requests with Face ID or a fingerprint on their registered device, using phishing-resistant biometric approval.
Your Conditional Access policies
Your Conditional Access policies apply to each request, bringing device, location and sign-in risk into the approval process.
Your Entra ID audit trail
Each approval check appears automatically in Entra ID audit logs, keeping the record within your existing tenant.
Approval before enrollment resets
Your helpdesk can reset enrollment only after the user approves, keeping that requirement in place for your team.

START WITH THE BASICS

Connect your existing app.
Put approvals to work.

Get set up in four steps, from connecting Entra ID to recording approvals alongside your team's requests. Most MSPs are live the same day, using Microsoft Authenticator for approvals and Entra ID for audit records.

  1. Connect through Entra ID

    Connect through Entra ID to bring your existing identities into the process, with Conditional Access policies applied automatically.

  2. Send the approval request

    When a privileged helpdesk request comes in, the integration sends an Authenticator push to the user's registered device.

  3. Approve on the device

    Your client approves the request with Face ID or a fingerprint on the device they've already registered.

  4. Record alongside the ticket

    The approval trail is written to your PSA (professional services automation) ticket and the Entra ID audit log.

WHAT THIS LOOKS LIKE

A request comes in.
Approval follows your policies.

For a credential request by phone, your client approves the Authenticator push before the approval trail reaches the ticket. We bring verification into that process so your team can handle the request with the user's approval recorded.

Without MSP Process

Authenticator on login, but helpdesk bypass.

Unknown caller

Says: Luke F., Northwind Dental

  1. 01

    Login flow uses Authenticator, but helpdesk requests don't.

    Microsoft Authenticator

  2. 02

    Helpdesk resets credentials with no Authenticator push.

    Microsoft Authenticator

  3. 03

    Attacker bypasses Authenticator by social-engineering the…

    helpdesk.

    Microsoft Authenticator

  4. 04

    Authenticator now protects the attacker's new device.

    Microsoft Authenticator

With MSP Process

Authenticator on every privileged action.

Unknown caller

Says: Luke F., Northwind Dental

  1. 01

    Every helpdesk request fires an Authenticator push to the…

    registered device.

    Microsoft Authenticator

  2. 02

    User approves on a Conditional Access to compliant device.

  3. 03

    Helpdesk default-deny on requests without Authenticator…

    approval.

    Microsoft Authenticator

  4. 04

    Full audit chain

    device, location, biometric, time, in Entra ID.

LET'S TALK AUTOMATION

Your Microsoft Authenticator investment.
More helpdesk work covered.

Connect through the application programming interface to bring Microsoft Authenticator approvals into your team's privileged helpdesk requests.

Book a demo Explore integrations

Tell us about your MSP.