We found MSP Process while attending a conference last year. From the very first demo to the implementation, the process was very smooth. We leverage the tool daily not only to validate users for support, but also to communicate with our clients that prefer SMS to email or phone calls.
The tool has also replaced our email encryption tool to allow us to send secure text and emails for sharing sensitive information. The MSP Process team has been responsive to all our questions and has provided outstanding support any time we have needed it. Lastly, they have been very responsive to our feedback and suggestions. I can't recommend them enough!
The full review.
Verbatim answers from Jeff Wilder's submission.
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