SMS Broadcast
During a service outage, promptly and effectively inform a wide or specific group of clients through our bulk-text feature. Employ configurable broadcast groups to swiftly distribute vital updates, preventing duplicate ticket creation for recurring issues and ensuring streamlined communication during critical incidents.
Service Alerts
SMS Broadcast
A service is down and you need to get a message out quickly to a broad or selective group of clients? Communicate rapidly and efficiently with a bulk-text send to configurable broadcast groups. No more duplicate service tickets for a common problem!
In the event of a service outage, swiftly and efficiently communicate with a broad or selective group of clients using our bulk-text feature.
Message Automation
Customizable Auto-Responder
Set up a configurable auto-responder for broadcast messages, to provide additional instructions in response.
Efficient Alerts
Broadcast Groups
Maximize efficiency by leveraging configurable broadcast groups to swiftly distribute critical information, thereby preventing duplicate ticket creation for common issues.
Trusted by 500+ MSPs Globally
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Communication
World Class MSPs rely on MSP Process
Gary Allen - Director of IT
“MSP Process is a fabulous product for any MSP. We integrate with ConnectWise Manager, and it works seamlessly automating a number of our workflows. Patrick and his team are a joy to work with.”
Hunter Thevis - COO
“Patrick and his team have been where we are and know the challenges of supporting thousands of users across the country. They know that to achieve world-class SLAs, you have to meet your customers where they are. In this case, it’s on their mobile. MSP Process makes it seamless to integrate SMS with our PSA. Great tool.”
Jeff Wilder - President
“We found MSP Process while attending a conference last year. From the very first demo to the implementation the process was very smooth. We leverage the tool daily not only to validate users for support, but also to communicate with our clients that prefer SMS to email or phone calls. The tool has also replaced out email encryption tool to allow us to send secure text and emails for sharing sensitive information.
Trusted by 500+ MSPs and counting all over the globe.
