🔊 AI Voice Agents + Datto
Instant Ticket Creation: When AI Voice handles a client call, it can automatically generate and sync tickets in Datto PSA.
Context-Aware Routing: AI Voice pulls Datto device & backup details in real-time, ensuring tickets are accurate before reaching your techs.
Verification Built-In: Caller identity can be verified against Datto’s contact records before actions are taken.
💬 Teams Ticketing + Datto
One Click = One Ticket: Technicians can create and update Datto PSA tickets directly inside Microsoft Teams.
Real-Time Sync: Ticket updates stay in lockstep between Teams and Datto, eliminating double entry.
Technician Efficiency: Automatic ticket status updates from Datto appear in Teams channels or chats.
✅ End-User Verification + Datto
Identity Checks Before Access: When an end user requests changes or access, MSP Process cross-references Datto contact and device info.
Audit Trail: Every verification step is logged and linked back to the correct Datto PSA ticket.
Reduced Risk: No more blind trust in email requests — technicians verify against authoritative Datto data first.
⚙️ Multi-Tenant Automation + Datto
Automated Workflows: Trigger scripted actions across tenants when Datto raises alerts (e.g., password resets, group policy changes).
Device + Backup Awareness: Automations pull in Datto RMM and backup data, letting you automate tasks like patching or recovery with confidence.
Centralized Control: Manage Datto-linked tenants directly from MSP Process without juggling multiple portals.
🔐 Enterprise-Grade Security & Compliance
Every integration point between MSP Process and Datto is built with zero-trust principles, audit logging, and SSO/SAML support. That means MSPs can scale their operations with confidence, while proving compliance every step of the way.
✅ Why It Matters for MSPs
Less swivel-chairing between portals.
Faster ticket resolution through automation.
Safer client interactions with built-in verification.
Higher technician efficiency with Teams-based workflows.
With MSP Process and Datto working together, MSPs gain the automation, verification, and AI-driven support they need to deliver best-in-class service — without sacrificing security or efficiency.
Integrated functionality with the MSP Process Client Portal.
