JUST RELEASED: AI VoiceAssist Click here to learn more about a true game changer for MSPs!

Your content goes here. Edit or remove this text inline or in the module Content settings. You can also style every aspect of this content in the module Design settings and even apply custom CSS to this text in the module Advanced settings.

MSP Process has officially released Microsoft Authenticator Integration for User Verifications!
MSP Process has officially released DUO Security SSO and End User Verification!
Securely send files direct from your PSA, fully branded by your MSP!

Your content goes here. Edit or remove this text inline or in the module Content settings. You can also style every aspect of this content in the module Design settings and even apply custom CSS to this text in the module Advanced settings.

MSP Process & Duo Security Integration: Enhancing Secure Access with Seamless Efficiency

What is Duo Security?

Duo Security, part of Cisco, stands out as a leader in secure access to applications and data. As cyber threats continue to evolve, organizations need a trusted partner to protect their critical systems without sacrificing user experience. Duo’s cloud-based two-factor authentication (2FA) and zero-trust security platform deliver simple yet robust security, ensuring that every user is properly verified and their device meets security standards before granting access. With Duo, organizations benefit from effective, scalable, and user-friendly security solutions, protecting their data and applications from the ever-growing landscape of cyber risks.

How Does MSP Process Work with Duo Security?

At MSP Process, we understand that MSPs need quick, secure, and efficient access to their systems. That’s why we’ve integrated Duo Security to deliver a seamless experience for both end-users and technicians, while maintaining the highest security standards.

The integration between MSP Process and Duo Security enables:

Seamless Single Sign-On (SSO): With Duo, logging into the MSP Process app is simplified through single sign-on. This allows users to access the platform quickly, without compromising on security.

Fast End-User Verification: Using Duo’s push notification feature, your users can verify their identity within seconds via the Duo Mobile app they already have installed. No need for additional software or learning new processes—just quick and easy verification that fits into your team’s workflow.

Secure Helpdesk Authentication: Imagine the efficiency boost when your helpdesk can authenticate a user’s identity swiftly during a support call. With Duo Security, each authentication is logged directly in your Professional Services Automation (PSA) tool. This keeps a clear record of every interaction, enhancing both security and accountability.

Why MSP Process & Duo Security Integration is a Game-Changer

Streamlined Experience with Quick Resolution Times
By integrating Duo Security with MSP Process, you streamline end-user interactions, providing faster authentication and service resolution. Your team can securely confirm a user’s identity and access needs within seconds, making helpdesk support more efficient and enhancing the overall customer experience.

Enhanced Security Without Complicating Workflows
Duo’s zero-trust approach means that no device is trusted by default, and every access request is thoroughly vetted. This adds a vital layer of security, ensuring that only authenticated users are granted access, without introducing complicated new steps for your team. The push notifications for 2FA are quick and easy for users, helping you achieve a secure environment without the headache.

Centralized and Logged Interactions
Every verification is fully logged within your PSA, providing a complete record of access attempts, identity checks, and support calls. This transparency and accountability are essential for MSPs managing sensitive client data and can be a critical part of demonstrating compliance with data security standards.

No Extra Tools, No Extra Hassle

Your users are likely already familiar with the Duo Mobile app. By leveraging a tool they’re already comfortable with, you avoid the friction often caused by introducing new systems or processes. The integration with MSP Process makes it easy for your team and your clients to stay secure without having to juggle multiple apps or tools.

Conclusion: Elevate Security and Efficiency with MSP Process & Duo Security

Cybersecurity doesn’t have to be complicated. With the MSP Process and Duo Security integration, you can achieve a higher level of protection while streamlining your workflow. Secure access is simplified, verification is fast, and your team can focus on what they do best—serving your clients.

If you’re ready to enhance your security and efficiency, connect with us at MSP Process today and learn how Duo Security integration can transform your MSP operations.

Duo Security Integration in Action

To see how this powerful integration works, check out our Duo Security End-User Verification demo video below. Experience how Duo’s push notifications provide swift identity verification and how MSP Process takes the complexity out of secure access management.