Reviewed by: James Wagner
Rating: 5 Stars
Tell us about your overall experience with MSP Process?
The need to constantly change, enhance, and improve our internal tools and processes are table stakes as an MSP. With an increase in social engineering and threat attempts at the help desk level, we realized something needed to be done quickly to protect us and our clients against threat actors attempting to come in through that attack vector. Luckily, we discovered MSP Process. Their application allows us to implement an end user verification system quickly and easily, which helps us ensure that our customers’ users are just who they say they are and are not a threat actor impersonating an end user. The MSP Process system is quick and effective. It allows our Support Desk personnel to verify that the end user is a part of a customer organization and that they are who they say they are, so we can confidently work with users and give them access to the systems they require. The application plugs into our Connectwise Manage instance and streamlines the verification and ticketing process. It’s simple, easy to learn, and is low cost for the benefit that it provides. This system has minimal impact on our daily operations and systems while ensuring that we have locked down a possible threat vector that could be exploited by a threat actor seeking to compromise yet another business. We have not yet leveraged the other features of the MSP Process product, but we intend to. MSP Process is a must for any organization that fields end user support calls, in my opinion.
How would you rate the overall performance of MSP Process solution?
Excellent
How likely are you to recommend MSP Process to other MSPs?
Definitely
When and where did you last actively use this technology/service?
I’ve never used this solution
How satisfied are you with the MSP Process’s reliability?
Very satisfied
How satisfied are you with the support you receive from MSP Process when needed?
Very satisfied
How would you rate the user experience/user friendliness of MSP Process?
Excellent
How easily are you able to deploy/implement MSP Process to your customers?
Easy
How would you rate the scalability of MSP Process to accommodate your changing business or customer requirements?
Scalable
How well does the MSP Process integrate into/with other technologies/services that you offer?
Seamless Integration
How satisfied are you with MSP Process’s pricing (pricing, structure, and packaging)?
Very satisfied
How satisfied are you with the ROI (return on investment) received from MSP Process?
Very satisfied
Choose up to 3 aspects of this Vendors Channel Program you like best?
Sales Enablement Materials
Customer Success Support
White Labeling
What are the top 3 strengths of MSP Process’s solution?
Ease of Set Up/Implementation
Ease of Use
Other – security
On the other hand, what are the top 3 areas where this MSP Process’s could improve? We value your honest feedback!
More Features
Do you have any additional comments about MSP Process?
N/A