MSP Process has partnered with Kaseya BMS to provide their users the ability to verify your user’s identity quickly and efficiently, protecting your MSP and your client’s business. Our suite of communication tools invites faster resolutions and higher CSAT scores from your clients.

MSP Process app with the following capabilities:

End-User Verification: Proactively verify callers to your helpdesk quickly and efficiently to prevent security breaches by threat actors.

Tech Verification: Patent Pending technology to help your MSP enable your client to protect themselves from threat actors by verifying inbound callers to them before providing access to their computers or networks.

Secure Data Sharing: Reduce time spent on manually generating links or giving passwords out over a phone call. Securely send data to your clients via single use, brandable links making it easy for your technicians and users to get the information they need.

Integrated 2 way SMS/MMS: MSPs are finding that more and more users do not want to communicate via email or phone calls. Meet them where they are with over 90% responding to text messages. This will enable your MSP to meet and exceed your KPIs and provide a better experience for your clients, all securely logged in your service ticket.

Brandable Client Portal: Give your users a first class experience with a brandable client portal. Offer customized live chat through their service portal as an option for support.

Brandable Client Portal Mobile App: Mobile app for your users for service create, update and close tickets, verify their identity, verify your identity as their service provider and initiate chats with your MSP, all securely logged in your PSA.

Technician App: Your techs on the go are busy moving from ticket to ticket and getting more onsite, on the fly. Give them a tool to help them create and update tickets, and communicate all from one app.

Securely Logged: All interactions are written in the service ticket Progress log.