Live Website Chat for MSPs
Integrating live chat functionality enables your MSP to provide immediate sales or technical assistance to customers, resolving issues or answering questions in real-time. This proactive approach leads to higher customer satisfaction by offering personalized support and addressing concerns promptly, ultimately enhancing the overall customer experience.
Enrich Client Engagement
Live chat serves as a powerful sales tool, allowing agents to proactively engage website visitors, answer product questions, and guide them through the purchase process in real-time. This personalized assistance can significantly boost conversion rates by addressing customer concerns promptly and providing valuable guidance, ultimately driving more sales and revenue for your business.
Inbound Chat Notifications
Programmable live chat attendant routing and notification to ensure efficient handling of customer inquiries. Notifications can be sent via email, SMS, Microsoft Teams, Slack, or even through a phone call, ensuring that the right agent receives and responds to the inquiry promptly, enhancing customer satisfaction and improving response times.
Personalized Support
Configurable Live Chat Sequences
Enhance the effectiveness of live chat support by incorporating configurable query sequences. By prompting users to provide specific details or select from predefined options related to their inquiry, you can ensure that the attendant receives all relevant information upfront. This enables the attendant to better understand the issue and provide more personalized and efficient assistance, ultimately leading to improved customer satisfaction and resolution times.
Mobile App for Live Chat
Answer inbound chats from your website on the go with our Live Chat on Tech Mobile app.
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World Class MSPs rely on MSP Process
Gary Allen - Director of IT 
“MSP Process is a fabulous product for any MSP. We integrate with ConnectWise Manager, and it works seamlessly automating a number of our workflows. Patrick and his team are a joy to work with.”
Hunter Thevis - COO 
“Patrick and his team have been where we are and know the challenges of supporting thousands of users across the country. They know that to achieve world-class SLAs, you have to meet your customers where they are. In this case, it’s on their mobile. MSP Process makes it seamless to integrate SMS with our PSA. Great tool.”
Jeff Wilder - President 
“We found MSP Process while attending a conference last year. From the very first demo to the implementation the process was very smooth. We leverage the tool daily not only to validate users for support, but also to communicate with our clients that prefer SMS to email or phone calls. The tool has also replaced out email encryption tool to allow us to send secure text and emails for sharing sensitive information.
Trusted by 500+ MSPs and counting all over the globe.
