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ROI Calculator · Live, adjusts as you type

See what MSP Process saves your service desk this year.

Move the sliders. Toggle the products. Watch the chart. We use the same labor-cost, deflection-rate, and FTE-recovery numbers our customers see in production — sourced from 2026 industry benchmarks and the median across our 1000+ active accounts.

Interactive ROI calculator

Total annual impact
$1,247,300
Hard-dollar savings + new revenue, year 1
FTE recovered
5.8
techs of capacity unlocked
Per-client value
$49,892
annualized, every client

Savings by product

Breakdown

Methodology

Where every number comes from.

No marketing math, no inflated factors. Each line item ties to a measurable activity in your service desk and a published industry benchmark.

AI VoiceAssist labor savings

Two streams. Direct deflection: ~12% of inbound voice tickets are password-reset, MFA reset, or simple status-check calls the AI handles end-to-end with no human tech (after-hours weighted 1.6× for overtime/on-call premium). Per-tech time savings: 4.5 hours per week per technician — voice-to-ticket dictation, auto-routing to the right queue, and pre-verified caller context that removes the “who am I talking to” cycle from every call. Scales linearly with the technician roster.

End User Verification

$12,400/client/year combined: cyber-insurance premium reduction (avg 8% of $24K policy), eliminated audit prep hours, and amortized breach-prevention value (Verizon DBIR: $4.45M average breach cost ÷ 1-in-360 MSP-attributable rate).

AI Triage

22 dispatcher hours/week recovered per 100 clients (categorization, SLA assignment, initial routing). Scales linearly with client count. Source: time-and-motion study across 6 MSP Process accounts, September 2025.

ScheduleAssist

2 hours per technician per week recovered on scheduling coordination — onsite visits, follow-ups, recurring maintenance windows, training sessions. Self-serve booking links replace the back-and-forth email chain; the tech sends one link, the client picks a slot, the calendar invite fires. Scales with technician count, not client count.

Channel unification

12% reduction in time-to-resolution on remaining tickets when SMS, Teams, Portal, and email all flow into one PSA queue with shared context. Source: Service Desk Institute 2025 benchmark.

Reseller revenue (when enabled)

40% of your existing clients adopt the white-labeled AI VoiceAssist product within year 1 (typical adoption rate for established MSP/SMB relationships). Net margin of $1,678 per adopted client per month after wholesale cost (Growth tier wholesale price). Numbers reflect new MRR, not displaced revenue.

These numbers, walked through with your data.

Bring your client count, your tech roster, and your last 90 days of ticket volume to a 30-minute call. We'll plug them into this model live and build a business case you can take to your finance team.

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