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    Featured Patent Pending

    Technician Verification

    Let clients confirm the tech really is your tech — before granting any access. The patent-pending USP that closes the impersonation loop.

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    All Identity & Security
    End User Verification Technician Verification Patent Pending Secure Data Sharing AI Voice Verification Patent Pending Password Reset
    Featured Patent Pending

    AI VoiceAssist

    An AI voice agent that answers every call, verifies identity, and only pages your on-call tech when it's a real emergency. Your Zero Trust front desk.

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    All Intake and Orchestration
    AI VoiceAssist Patent Pending Teams Chat Ticketing SMS / MMS Ticketing WhatsApp Messaging Client Portal Mobile Tech App On-Call Scheduling Live Website Chat Incident Response
    Featured

    TriageAssist

    Every inbound ticket read, classified, and tagged in under 2 seconds. Categorization only — your dispatcher still routes.

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    All Automation & Resolution
    Automation Bots Quick Ticketing TriageAssist ScheduleAssist Coming Soon Outbound Notifications SMS Broadcast
  • Solutions
    By Business Type
    Purpose-built playbooks per buyer
    Managed Service ProvidersHelpdesk vishing defense, white-label AI Voice, multi-tenant EUV via GDAP. Built by MSPs. IT Helpdesk / EnterpriseZero Trust helpdesk for IT teams supporting 1,000 to 100,000+ employees.
    By Use Case
    Find the solution for your specific pain
    AI Voice VerificationCaller identity verified in seconds — before a tech is ever paged. Stop Social EngineeringClose both sides of the vishing & impersonation threat. Reduce After-Hours BurdenAI + on-call routing so techs only wake for real emergencies. Multi-Channel Service DeskOne orchestration layer for Teams, SMS, Voice, Portal & more.
    By Industry
    Vertical-specific compliance & workflows
    Financial ServicesPCI DSS, SOX, FFIEC-aligned helpdesk verification for banks, RIAs & fintech. HealthcareHIPAA-ready EUV & AI Voice for hospitals, clinics & provider networks.
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    Learn & Connect
    Field notes from MSPs running Zero Trust
    BlogField notes from MSPs running Zero Trust service desks. How We CompareSide-by-side vs Thread, CyberQP, Traceless, TimeZest, PagerDuty & CloudRadial. Verify My TechFree public-facing deepfake & impersonation defense for your clients. ROI CalculatorLive model — see what MSP Process saves your service desk this year. Client Testimonials23 verified reviews from MSPs and IT teams running MSP Process.
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MSP Process MSP Process

Stop Service Desk Impersonation
Before It Starts

Identity Verification

  • End User Verification
  • Technician Verification
  • AI Voice Verification
  • Secure Data Sharing

AI & Automation

  • AI VoiceAssist
  • Teams Chat Ticketing
  • Automation Bots
  • TriageAssist
  • Password Reset

Communications

  • SMS / MMS Ticketing
  • WhatsApp Messaging
  • ScheduleAssist
  • SMS Broadcast
  • Outbound Notifications

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