Enterprise ITSM,
with verified intake.

Native ServiceNow integration for internal IT teams. Incident, change, and problem record sync. Group-aware routing and CMDB asset context attached to every verified ticket.

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Bi-dir: Incident sync
Group: Aware routing
CMDB: Asset context
Native: ITSM connector

The gap. And how we close it.

Without verified intake, every PSA / ITSM / helpdesk on the market accepts attacker requests as easily as it accepts real ones. MSP Process closes that gap inside the tools you already run.

Without MSP Process

ServiceNow without verified intake.

01Incident opened by phone — caller identity captured as free text.
02Change request processed without verifying the requester.
03CMDB asset touched on an unverified ticket.
04Compliance asks for verification evidence — there isn't any.

With MSP Process

ServiceNow with MSP Process.

01Incident opened with verified caller attached as a structured field.
02Change requests gated on MFA push approval before execution.
03CMDB touches only happen on verified, audited records.
04Verification evidence exportable per record for SOC 2 / ISO audits.

How the integration works.

Four steps from connect to verified. Most MSPs are live and writing verified records back to ServiceNow the same day.

OAuth Connect

Connect ServiceNow via OAuth — scoped to incident, change, and problem tables.
Webhook Subscribe

ServiceNow Business Rules fire MSP Process events on inbound records.
Verify Inline

EUV fires before any privileged action on incident or change records.
Sync Back

Verification evidence written back as a structured ServiceNow record.

What gets synced. In both directions.

Six capabilities live the moment you wire the integration. No scripts, no consulting engagement, no per-tenant setup.

Incident sync

Every ServiceNow incident carries verified-caller context at intake.

Incidents

Change record gating

Change requests require MFA approval before execution.

Change

Problem record linkage

Verified callers automatically link to existing problem records.

Problems

CMDB asset context

Verified caller automatically linked to the correct configuration item.

CMDB

Business Rules events

ServiceNow Business Rules fire MSP Process verification inline.

Webhooks

Verified caller on every record

Verification evidence stored as structured ServiceNow records.

Identity

Live view: verified intake in action.

A real ServiceNow event stream from a tenant running MSP Process — captured during a live verification flow.

SERVICENOW EVENT STREAM

→ 14:08:33 Incident INC0024812 opened — Lisa R. → Business Rule fires — MSP Process verification required → Authenticator push sent — device trust evaluated ✓ 14:08:37 Approved — biometric, Conditional Access OK → Incident updated · CMDB asset linked to verified caller → Verification evidence stored as structured ServiceNow record

Your ServiceNow investment. Extended.

Connect the API in minutes. Every helpdesk request now flows through verified identity — without leaving ServiceNow.

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Enterprise ITSM,with verified intake.