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Your clients trust your team.
Attackers know that.

Voice-phishing attacks impersonating MSP technicians are up 500% this year. MSP Process is the only platform in the world that lets an end user verify an inbound caller is actually your tech — before granting any access. One click. Instant confirmation. Patent pending.

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500%
More tech-impersonation attacks
< 5s
To confirm tech identity
0
Other platforms doing this
100%
Audit trail coverage

This attack is happening right now.

Attackers have discovered the most powerful social engineering vector in the MSP market: your clients trust your technicians unconditionally. They pick up. They do what's asked. They don't question it. That trust — the very thing that makes you great at your job — is now a weapon being used against you.

⚠ The attack · without Tech Verification

Trust becomes the breach.

  1. 📞Attackercalls a client employee out of the blue.
  2. 🗣️Pitch"Hi, this is Mike from IT support — issue on your machine."
  3. 💭Clientdoesn't question it — that's how real support calls sound.
  4. 🖥️Attacker"Can you give me remote access so I can fix it?"
  5. 🔓Clientcomplies — attacker has full access.
  6. 🚨Breachdata exfiltrated · ransomware deployed · you're liable.
Result
Six-figure incident. Insurance fight. Client lost.
✓ Protected · Patent Pending Reverse Verification

Trust verified, every time.

  1. 📞Callerclaims to be a technician from your MSP.
  2. 📱Clientopens MSP Process · Teams · SMS · branded portal.
  3. 🔢Clientrequests a real-time technician verification code.
  4. ✕Attackercan't retrieve the matching code — no PSA access.
  5. 🚫Clientends the call · attack stopped cold.
  6. 📋Systemfailed verification logged in PSA · real tech notified.
Result
Zero impact. Documented. Insurance-ready.

A one-click reverse identity check.

The client initiates the verification — not the technician. That's the critical difference. Attackers can claim to be anyone. They can't generate the real-time matching code that only an authenticated MSP Process technician can see inside the active PSA ticket.

  1. Tech calls the client

    Your technician contacts the client for any support reason — scheduled, reactive, or proactive.

  2. Client opens your portal

    Branded verification page, Microsoft Teams, SMS, or Client Portal. Any device. Zero install. One tap.

  3. Code exchange

    Tech sees the matching code inside the PSA ticket — reads it aloud or pushes a one-click confirmation back to the client page.

  4. Verified & logged

    Identity confirmed. Interaction logged to the PSA ticket — who, when, how, and what was verified.

Four ways to verify. Every client covered.

Whether the client wants to verify from your website, inside Teams, through the Client Portal, or have the technician push a confirmation directly from the PSA — Tech Verification meets them where they already are.

Microsoft Teams

Client opens Teams and taps Verify Tech. Request pings your tech and returns a matching code back to the same Teams chat. Zero app switching.

In-chat

Your branded verify page

A branded VerifyTech page on your website. Clients enter a name, pass a quick human check, and get a live tech ID to confirm with the caller — no login required.

Public-web

Client Portal

Inside your white-labeled portal, users tap the Tech Verification button and instantly see a code tied to the active ticket — branded to your MSP, in the app they already trust.

Branded portal

Tech-initiated from the PSA

Tech sees the matching code inside the ticket in ConnectWise, HaloPSA, Autotask, or your PSA. Push a verification to the client page or read the code aloud.

PSA-embedded

Every verification logged and educational.

Every reverse verification — successful or blocked — is automatically logged and tied to the associated PSA ticket. Your compliance team uses this audit data to brief clients, demonstrate Zero-Trust posture, and feed cyber-insurance evidence packs.

Per-ticket verification audit trail

Every technician-verification attempt — successful or blocked — captured with timestamp, method, technician ID, and ticket number. Tamper-evident, retained 7 years.

Client security-posture reports

Pull verification activity from the audit log to brief your clients on the threat landscape and demonstrate the Zero-Trust value of working with you.

Cyber-insurance & compliance evidence

The verification log is the artefact your insurer asks about — tamper-evident, exportable, and feedable into HIPAA / SOC 2 / CMMC questionnaires.

Numbers from MSPs running Tech Verification.

100%
Caller-identity coverage

Every inbound tech call gets the verification option — no exceptions, no opt-out.

< 5s
Verification time

From client tap to confirmed match. Faster than a sentence of small talk.

0
Successful impersonations

In the customer base running the verification flow. Zero. Confirmed by post-incident review.

7 yr
Audit retention

Tamper-evident · cyber-insurance ready · CMMC / HIPAA / SOC 2 aligned.

We just implemented MSP Process within our HaloPSA environment for User & Tech Verification. The product is great and has filled a missing gap in our systems. The onboarding process was simple and the support has been fantastic.
WM
William McCormack
CEO · Invictus · HaloPSA partner

Give your clients a way to verify you're really you.

The world's only technician identity verification system. Patent pending. Available now. Book a 30-minute demo — we'll wire Tech Verification into your tenant + PSA live and run a verification flow against your team.

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