Wire-fraud vishing, voice-cloned CFO calls, and helpdesk impersonation are the loudest losses of the past 24 months. MSP Process answers every inbound call with an AI voice agent, verifies the caller against your identity provider, and refuses to grant access until identity is proven — on every channel, before a single privileged action.
Every one of these started with an unverified phone call, an email reply, or a helpdesk request. MSP Process closes the front door.
Attackers spoof the CFO's number, voice-clone the cadence, and pressure the AP team or wholesale ops desk into approving an outbound transfer. By the time treasury catches it, the funds are in three shell accounts overseas.
A caller claims to be a portfolio manager locked out of the OMS. The helpdesk resets the password on trust alone. The attacker now has session access to client accounts — and the audit log shows the tech approved it.
Once an attacker has a stolen password, they flood the user with MFA pushes until one gets approved at 11pm by reflex. No identity check at the helpdesk = no second line of defense.
$25M wired in Hong Kong on a deepfake video call where every "executive" was synthetic. The same playbook is now hitting U.S. RIAs and community banks — cheap to run, hard to spot, untouched by voice MFA alone.
Every inbound call — helpdesk line, treasury desk, branch IT — lands on the AI voice agent first. The caller is identified, the request is captured, and identity is verified through your existing MFA before a human ever picks up.
The AI agent answers in your brand, captures the caller's intent, looks them up in Entra ID, ServiceNow, or your CRM — and pushes an Authenticator, Duo, or SMS challenge to the registered device. No challenge, no privileged action. No verification, no transfer to a human.
Voice is the loudest attack vector, but it's not the only one. Wherever an employee, advisor, or client requests a privileged action — that request runs through the same identity check.
Every helpdesk call routed through identity verification before any reset, account unlock, or wire approval.
Verification challenges fire inside the Teams thread where the request was made. No swivel-chair, no doubt.
Inbound text from a branch manager? Identity confirmed via Authenticator before any privileged response.
Out-of-band MFA before email-driven password resets, beneficiary changes, and document-share approvals.
Every verification, every privileged action, every transfer of access — logged with caller identity, method, timestamp, and device. Exportable to your GRC tool, your auditor, and your regulator.
Average outcomes across financial-services firms running MSP Process for 90+ days.
Book a 30-minute walkthrough. We'll demo a live vishing call hitting the AI Voice agent, the MFA challenge, and the refused privileged action — with the audit row sitting in your PSA ready for the auditor.