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MSP & IT support that runs on autopilot.

Two tiers built around the way modern MSPs actually transform service delivery — Secure Identity & Verification plus Communication & Ticket Intake with built-in AI automation. Pick a tier. Add AI Voice when you're ready.

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1000+
MSPs & IT teams
22
Countries
99.99%
Uptime SLA
+78%
Faster resolution

Two tiers. One platform. Zero lock-in.

Every plan is custom-priced per technician and client volume — no surprises, no hidden seat fees. Most MSPs land on Pro and add AI Voice on top.

Verification Plus

Secure your service desk & prevent social-engineering and impersonation attacks.

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What's Included
✓ End-User Verification
✓ Technician Verification (Patent Pending)
✓ Secure Data Exchange
✓ Secure PSA Integrations
✓ Technician Mobile App
✓ Automated Contact Update Forms
✓ Full White-Label Branding
✓ AI VoiceAssist Verification
✓ 5 technicians included
Add-On: AI VoiceAssist — 24/7 call handling, verification, ticket creation
Most Popular

Pro

Every channel unified. Every ticket triaged. Every workflow automated.

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Everything in Verification Plus, Plus
✓ Teams Chat Ticketing
✓ Integrated SMS Ticketing
✓ WhatsApp Ticketing
✓ Unified Client Portal
✓ Live Website Chat
✓ Broadcast SMS
✓ Automation Bots
✓ On-Call Scheduling
✓ AI ChatAssist
✓ Automated Time Entries
✓ TriageAssist
✓ Advanced Workflows
Add-Ons: AI VoiceAssist · Website Uptime MonitoringFair-use limits apply for Notifications & Broadcast SMS
Book a Demo for Custom Pricing

30-minute call · we'll scope your tier and price against your actual technician and client volume

AI VoiceAssist — your always-on voice agent.

An AI voice agent integrated directly with your PSA. Automated ticket generation, fully automated triage, identity verification via Authenticator, Duo, SMS, and Teams — plus the ability to resell a customized AI Voice agent to your clients as a premium revenue stream.

✓ AI Ticket Generation + Triage
✓ Full PSA internal-note logging
✓ Call recording attached to ticket
✓ Automated time entries on transfer
✓ Patent-pending EUV (Authenticator/Duo/SMS/Teams)
✓ Users update tickets by voice
✓ SMS continuation after the call
✓ Custom agents · normal & after-hours routing
PSAs supported: HaloPSA · ConnectWise · Autotask · Syncro · SuperOps · Zendesk · FreshService · ServiceNow · Kaseya BMS
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Call · Live

AI Voice — Live Call

📞 10:47pm — Caller connected
AI: "This is your IT team. Who am I speaking with?"
CALLER: "This is Sarah from ACME. My VPN is down."
✓ EUV sent — Authenticator push approved (2.1s)
AI: "I have verified you, Sarah. Capturing details now."
🎫 Ticket #48291 created — P2 — assigned Mike R.
✓ Time entry logged — 3 min 42 sec

What's in each plan.

Side-by-side comparison of every feature across Verification Plus and Pro.

Feature Verification Plus Pro
Identity & Security
End-User Verification✓✓
Technician Verification (Patent Pending)✓✓
Secure Data Exchange✓✓
Secure PSA Integrations✓✓
Technician Mobile App✓✓
Automated Contact Update Forms✓✓
Full White-Label Branding✓✓
5 technicians included✓✓
Communication & Ticket Intake
Teams Chat Ticketing—✓
Integrated SMS Ticketing—✓
WhatsApp Ticketing—✓
Unified Client Portal—✓
Live Website Chat—✓
Broadcast SMS—✓
Automation Bots—✓
On-Call Scheduling—✓
Advanced Workflows—✓
AI & Automation
AI ChatAssist—✓
TriageAssist—✓
Automated Time Entries—✓
AI VoiceAssist Verification✓✓
Included in Every Plan
AI Voice Spark plan (25 min / month)✓✓
Self-Service Password Resets✓✓
Audit Logging & Reporting✓✓
Microsoft 365 / Entra integration✓✓
SOC 2 Type II compliant infrastructure✓✓
US-based support team✓✓
Optional Add-Ons
AI VoiceAssist (full plan)Add-OnAdd-On
Website Uptime MonitoringAdd-OnAdd-On
Coming Soon
AI CallAssist—Coming Soon
Automated Password Rotation—Coming Soon
ScheduleAssist—Coming Soon

World-class MSPs rely on MSP Process.

★★★★★
MSP Process is a fabulous product for any MSP. We integrate with ConnectWise Manage, and it works seamlessly automating a number of our workflows. Patrick and his team are a joy to work with.

Gary Allen

Director of IT
★★★★★
To achieve world-class SLAs, you have to meet your customers where they are — on their mobile. MSP Process makes it seamless to integrate SMS with our PSA. Great tool.

Hunter Thevis

COO
★★★★★
We leverage the tool daily to validate users for support, and to communicate with clients who prefer SMS. It also replaced our email encryption tool for sharing sensitive information.

Jeff Wilder

President

Frequently asked questions.

What are the benefits of AI VoiceAssist?

AI Voice streamlines operations, improves client and technician experience, and automates the capture of issues with intelligent routing once details are gathered. Prevents calls from going to voicemail, automates after-hours support for on-call techs, and verifies every caller automatically.

What is Technician Verification?

MSPs are now battling a new threat — attackers impersonating technicians to deceive end users. Our patent-pending Technician Verification provides a scalable, repeatable process that enables end users to confidently verify legitimate technicians when they call.

Does AI Voice support End User Verification?

Yes. Our patent-pending AI Voice workflows verify the user before creating or updating a support ticket — via Authenticator, Duo, SMS, or Teams.

Is MSP Process easy to set up?

MSPs can get going in 10–15 minutes on End User Verification and SMS. We're the only provider supporting GDAP for Microsoft Authenticator, making setup very easy. The full Pro setup is typically done in a single onboarding session — with branded marketing materials for your clients and internal technician training included.

Ready to transform
your MSP operations?

Join hundreds of MSPs already using MSP Process to unify verification, automate communications, and scale support with AI. Book a 30-minute demo and we'll quote against your tenant directly.

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