We have been using MSP Process for over a year now, and it's completely transformed the way we support our customers. As an MSP balancing rapid response with solid security has always been a challenge, but this solution nails it. Now we can seamlessly validate our customers with easy push notification to either Teams, Authenticator app, SMS or email.
We now truly feel support tickets are resolved with greater assurance, and I would highly recommend MSP Process.
The full review.
Verbatim answers from Jacob Morgan's submission.
Overall performance
Excellent
Likelihood to recommend
Definitely
Last actively used
6 months – 2 years
Reliability
Very satisfied
Support quality
Very satisfied
User experience
Excellent
Deployment
Seamless
Scalability
Highly scalable
Integration
Seamless integration
Pricing satisfaction
Very satisfied
ROI
Very satisfied
Best vendor aspects
Customer Success · White Labeling · Channel Manager
Top 3 strengths
Ease of Set Up · Integrations · Product Innovation
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