MSP Process empowers managed service providers and IT teams to elevate service delivery, reduce risk, and streamline workflows through cutting-edge solutions designed specifically for the dynamic landscape of IT support. Founded by a 15-year MSP operator who already built one category-defining product for the channel — and started over to solve the helpdesk identity problem nobody else would tackle.
The reason we get out of bed every morning — straight from the page that explains who we are.
We built MSP Process because every MSP was losing clients to social engineering attacks that started at the help desk. The answer wasn't another tool stack — it was verifying who you're talking to before the ticket gets opened. So we built one platform that verifies every caller, on every channel, before any tech, ticket, or password ever moves. Run by MSP operators, for MSP operators.
Simply put, we are fanatical about the MSP market. We enjoy learning about your business challenges and partnering with MSPs and IT teams to build solutions that make your life easier. The channel raised us. We give back by building the platform we wish we'd had when we ran our own shop.
From running an MSP to founding Backup Radar to building MSP Process — every year shaped what the platform is today.
More than two decades before MSP Process existed, our founder was running a managed services practice. Every helpdesk story you've lived — he's lived it.
After fifteen years operating an MSP, Patrick spotted a critical gap in backup protection and reporting. Backup Radar became the answer — and today thousands of MSPs around the world rely on it.
Watching peer MSPs get breached through impersonation calls and unverified password resets, Patrick realized identity at the helpdesk was the unsolved problem of the next decade.
Following a successful exit from Backup Radar, Patrick launched MSP Process to fix what no one else would. Patent filed in year one.
Attended our first IT Nation and began onboarding MSPs onto identity verification. The conversations at that event shaped the early product roadmap and seeded the customer base that the platform now runs on.
Platform now serving 1000+ MSPs and IT Teams across 22 countries. AI Voice. Reverse technician verification. Multi-channel orchestration. Today MSP Process integrates natively with the tools the channel actually runs — ConnectWise PSA, Datto Autotask, HaloPSA, Kaseya BMS, SuperOps, and Syncro on the PSA / RMM side; ServiceNow, Zendesk, and Freshservice for ITSM; Microsoft Authenticator and Duo Security for identity; and Microsoft Teams for collaboration. We're just getting started.
The people steering MSP Process have founded MSPs, scaled SaaS businesses, and shipped products in this market for decades.
Patrick has over 20 years of experience in the MSP and IT services industry, driven by a deep passion for helping managed service providers succeed. After operating his own MSP for 15 years, he identified a significant gap in backup protection and reporting, leading him to found Backup Radar. Following a successful exit, Patrick launched MSP Process, a platform dedicated to improving communication and security between MSPs and their clients.
Greg is a seasoned entrepreneur, investor, and startup advisor with deep expertise in VoIP, SaaS, and high-growth technology ventures. He has founded and operated multiple successful companies, driving innovation and scaling businesses to significant exits. Beyond his entrepreneurial work, Greg is active in the startup ecosystem as a VC and PE investor, and as a mentor to emerging founders.
Chris is the VP of Product Management at MSP Process. With over 15 years in Product Management and an extensive background in the MSP market, Chris has moulded the Engineering and Product Management teams into a high-performing crew of code-slinging ninjas who consistently deliver features that delight customers and solve real-world problems. Off-hours: guitar (poorly), dad jokes (horribly), and mini-triathlons.
We will not be the most polished SaaS company. We will be the most useful one for MSPs and IT teams. These are the rules we use to stay honest with that promise.
Security is never retrofitted. Verification is the first event of every workflow — not a checkbox after the fact.
Every product manager, engineer, and founder has either run an MSP or worked deep inside one.
We invent new primitives when the industry needs them. Reverse Technician Verification is the first.
We never sell it, we never train models on it, we never hand it to third parties. Your data stays yours.
Numbers update as the platform grows. The promise behind them stays the same.
MSP Process is a fabulous product for any MSP. We integrate with ConnectWise PSA, and it works seamlessly automating a number of our workflows. Patrick and his team are a joy to work with.
Read our manifesto, meet our team, or just book a 30-minute demo with one of the engineers who actually writes the code.