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Kaseya BMS

Kaseya BMS ticketing,
with identity built in.

Native Kaseya BMS integration. Ticket sync, time-entry capture, and billing workflow integration — with verified caller identity attached to every record.

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Bi-dir
Ticket sync
Time
Auto-capture
Billing
Native flow
Native
BMS connector

The gap. And how we close it.

Without verified intake, every PSA / ITSM / helpdesk on the market accepts attacker requests as easily as it accepts real ones. MSP Process closes that gap inside the tools you already run.

Without MSP Process

Kaseya BMS without verified intake.

  1. 01Inbound call opens a BMS ticket on trust alone.
  2. 02Time entry captured against an unverified request.
  3. 03Billing fires for work that started with no identity check.
  4. 04Audit row is the tech's note, not a verified chain.
With MSP Process

Kaseya BMS with MSP Process.

  1. 01BMS ticket auto-created with caller identity attached at intake.
  2. 02Time entry only captured against a verified, audited request.
  3. 03Billing flow runs on verified work — no disputes.
  4. 04Full audit chain attached to every billable record.

How the integration works.

Four steps from connect to verified. Most MSPs are live and writing verified records back to Kaseya BMS the same day.

  1. API Connect

    Connect Kaseya BMS via API key — scoped to ticket + time-entry tables.

  2. Event Listen

    MSP Process listens for new tickets and inbound time-entry events.

  3. Verify Inline

    EUV fires before any privileged action attached to the BMS ticket.

  4. Sync Back

    Verification chain + billable time written back to the BMS record.

What gets synced. In both directions.

Six capabilities live the moment you wire the integration. No scripts, no consulting engagement, no per-tenant setup.

Bi-directional ticket sync

Inbound + outbound BMS tickets stay synced with MSP Process.

Tickets

Time entries auto-captured

Every verified action becomes a billable time entry on the BMS ticket.

Time

Billing flow native

Verified work flows directly into Kaseya billing without manual entry.

Billing

Asset context

Verified caller automatically linked to the correct BMS asset record.

Assets

Real-time event stream

Kaseya BMS events fire MSP Process actions in real time.

Events

Verified caller on every record

Structured verification chain written back to every BMS record.

Identity

Live view: verified intake in action.

A real Kaseya BMS event stream from a tenant running MSP Process — captured during a live verification flow.

Your Kaseya BMS investment. Extended.

Connect the API in minutes. Every helpdesk request now flows through verified identity — without leaving Kaseya BMS.

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