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SuperOps

Unified PSA + RMM,
orchestrated by identity.

Native SuperOps integration. Ticket, asset, and automation sync — with MSP Process identity and AI orchestration layered on top of SuperOps's unified PSA + RMM.

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Bi-dir
Ticket + asset sync
Native
PSA + RMM
Auto
Workflow triggers
Identity
Built in

The gap. And how we close it.

Without verified intake, every PSA / ITSM / helpdesk on the market accepts attacker requests as easily as it accepts real ones. MSP Process closes that gap inside the tools you already run.

Without MSP Process

SuperOps without verified intake.

  1. 01Ticket + asset context shown to the tech — but caller is unverified.
  2. 02Automation fires on every inbound — including impostor requests.
  3. 03Tech assignment happens before identity is proven.
  4. 04Audit log shows automation ran, not who triggered it.
With MSP Process

SuperOps with MSP Process.

  1. 01Ticket + asset context attached AND caller identity verified at intake.
  2. 02Automation gated by identity — only fires on verified requests.
  3. 03Tech assignment only after MFA push approval.
  4. 04Audit log captures the full chain: caller, device, action, automation.

How the integration works.

Four steps from connect to verified. Most MSPs are live and writing verified records back to SuperOps the same day.

  1. API Connect

    Connect SuperOps via API token — scoped to ticket + asset + automation tables.

  2. Webhook Subscribe

    SuperOps automation events fire MSP Process identity check inline.

  3. Verify Inline

    EUV fires before any automation runs against a privileged target.

  4. Sync Back

    Verification chain written back to the SuperOps ticket as a structured note.

What gets synced. In both directions.

Six capabilities live the moment you wire the integration. No scripts, no consulting engagement, no per-tenant setup.

Bi-directional ticket sync

Inbound + outbound SuperOps tickets sync in real time.

Tickets

Asset context attached

Verified caller automatically linked to the correct SuperOps asset.

Assets

Automation gating

SuperOps automation only fires on verified requests.

Automation

Smart tech assignment

Verified, contract-aware routing to the right tech automatically.

Tech assign

Live event stream

SuperOps events fire MSP Process actions in real time.

Webhooks

Verified caller on every record

Structured verification chain written back to every SuperOps ticket.

Identity

Live view: verified intake in action.

A real SuperOps event stream from a tenant running MSP Process — captured during a live verification flow.

Your SuperOps investment. Extended.

Connect the API in minutes. Every helpdesk request now flows through verified identity — without leaving SuperOps.

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