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Syncro

Native Syncro integration,
asset-aware ticketing.

Native Syncro PSA + RMM integration. Ticket sync, asset context, and tech-assignment automation — with verified caller identity attached to every ticket the moment it's created.

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Bi-dir
Ticket sync
Asset
Context attached
Tech
Auto-assignment
Native
Syncro connector

The gap. And how we close it.

Without verified intake, every PSA / ITSM / helpdesk on the market accepts attacker requests as easily as it accepts real ones. MSP Process closes that gap inside the tools you already run.

Without MSP Process

Syncro without verified intake.

  1. 01Inbound ticket opens against an asset — caller identity guessed.
  2. 02Tech assignment automation fires before identity is confirmed.
  3. 03Privileged action runs against the wrong person — and the right asset.
  4. 04No way to prove the caller was who they claimed.
With MSP Process

Syncro with MSP Process.

  1. 01Syncro ticket auto-created with verified caller + correct asset linked.
  2. 02Tech assignment only fires after MFA push approval.
  3. 03Privileged actions gated — no exceptions for known asset numbers.
  4. 04Verification chain exportable from Syncro for compliance review.

How the integration works.

Four steps from connect to verified. Most MSPs are live and writing verified records back to Syncro the same day.

  1. API Connect

    Connect Syncro via API token — scoped to ticket + asset + customer tables.

  2. Webhook Subscribe

    Syncro ticket events stream into MSP Process in real time.

  3. Asset Link

    MSP Process links verified caller to the correct asset record automatically.

  4. Sync Back

    Verification chain written back to the Syncro ticket as a structured note.

What gets synced. In both directions.

Six capabilities live the moment you wire the integration. No scripts, no consulting engagement, no per-tenant setup.

Bi-directional ticket sync

Inbound + outbound Syncro tickets sync in real time.

Tickets

Asset context attached

Verified caller automatically linked to the correct Syncro asset.

Assets

Tech assignment automation

Verified-caller-aware routing to the right tech every time.

Tech assign

Customer + contact sync

Customers and contacts stay aligned between MSP Process and Syncro.

Customers

Real-time event stream

Syncro events fire MSP Process verification in real time.

Events

Verified caller on every record

Structured verification chain written back to every Syncro ticket.

Identity

Live view: verified intake in action.

A real Syncro event stream from a tenant running MSP Process — captured during a live verification flow.

Your Syncro investment. Extended.

Connect the API in minutes. Every helpdesk request now flows through verified identity — without leaving Syncro.

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